--- title: How Do I Set Up Voicemail on the Kids Phone Plan? description: Set up voicemail on your Voiply Kids Phone Plan. Turn it on, choose a greeting with AI or your own audio, set your email, and create your voicemail PIN. --- [Skip to content](https://kb.voiply.com/how-do-i-set-up-voicemail-on-the-kids-phone-plan#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Kids Phone Service](https://kb.voiply.com/kids-phone-service) # How Do I Set Up Voicemail on the Kids Phone Plan? ## Turn on voicemail, set a greeting, and choose where messages are sent, all from your Voiply portal. Set up voicemail so callers can leave a message when your child cannot answer. This guide walks you through each part of the Manage Voicemail screen. ### How to Log In to Your Voiply Portal 1. Go to [voiply.com](https://www.voiply.com) and click **Login**. 2. Enter your 10-digit Voiply phone number, then click **Continue**. 3. Check the masked email shown on the screen. Voiply will send a secure Magic Link to that email address. 4. Open the email from Voiply with the subject **Use this link to sign in**, then click the **Sign in link** button. You will be logged in automatically. For more details, see [How to Log In to Your Voiply Portal](https://kb.voiply.com/how-to-log-in-to-your-voiply-portal). ### How to Open the Manage Voicemail Screen 1. Once you are logged in, scroll down to the **Quick Actions** section. 2. Click the **Voicemail** tile (Configure greetings & messages) to open the **Manage Voicemail** screen. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jun-03-2026-05-41-04-7353-PM.png?width=670&height=241&name=image-png-Jun-03-2026-05-41-04-7353-PM.png) ### Turn Voicemail On or Off At the top of the screen, use the **Enable Voicemail** toggle. - Toggle it **on** so callers can leave a message. - Toggle it **off** if you do not want voicemail on the line. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jun-03-2026-05-41-42-7170-PM.png?width=577&height=185&name=image-png-Jun-03-2026-05-41-42-7170-PM.png) ### Choose How Long the Phone Rings Under **Send calls to Voicemail after**, choose how long the phone rings before the call goes to voicemail. 1. Click the dropdown (for example, ~3 rings (18s)). 2. Select the option you want. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jun-03-2026-05-42-19-6008-PM.png?width=558&height=392&name=image-png-Jun-03-2026-05-42-19-6008-PM.png) ### Set Up Your Greeting Your greeting is the message callers hear before they leave a voicemail. The current greeting is shown under **Voicemail Greeting**, and you can tap the play button to hear it. To update the greeting, choose one of two ways: **Generate with AI** or **Upload Audio**. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jun-03-2026-05-43-15-2833-PM.png?width=563&height=220&name=image-png-Jun-03-2026-05-43-15-2833-PM.png) ### Option 1: Generate with AI 1. Click the **Generate with AI** tab. 2. Choose a **Voice** from the dropdown (for example, Rachel (Female)). 3. In the **Enter your own Greeting Text** box, type the greeting you want callers to hear. You can use up to 500 characters. 4. Click **Play** to hear how it sounds. You need to click Play before you can apply the greeting. 5. When you are happy with it, click **Update Greeting** to apply it. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jun-03-2026-05-43-40-2129-PM.png?width=547&height=409&name=image-png-Jun-03-2026-05-43-40-2129-PM.png) ### Option 2: Upload Audio 1. Click the **Upload Audio** tab. 2. Under **Audio File**, click **Choose file...** and select an MP3 or WAV file (max 10 MB). It will be converted to the correct format automatically. 3. Click **Update Greeting** to apply it. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jun-03-2026-05-44-00-9541-PM.png?width=545&height=289&name=image-png-Jun-03-2026-05-44-00-9541-PM.png) **Note:** The **Update Greeting** button only applies your greeting. Your other settings, like the email address and PIN, are saved separately with the **Save** button at the bottom. ### Set the Email Address for Voicemails Under **Email Address**, enter the email where you want to receive voicemail messages. This is already filled in with your account email, so you only need to change it if you want voicemails sent somewhere else. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jun-03-2026-05-45-13-3858-PM.png?width=559&height=149&name=image-png-Jun-03-2026-05-45-13-3858-PM.png) ### Set Your Voicemail PIN Under **Voicemail PIN**, enter a 4-digit PIN. You will use this PIN to check messages through the voicemail center, by dialing in from the phone. Tap the eye icon to show or hide the PIN as you type. For steps on checking voicemail from the phone, see [How to Access Your Voicemail From Your Home Phone](https://kb.voiply.com/how-to-check-your-voicemail-from-your-home-phone). ### Save Your Settings When you are done, click the **Save** button at the bottom to apply your settings. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jun-03-2026-05-45-48-2400-PM.png?width=575&height=239&name=image-png-Jun-03-2026-05-45-48-2400-PM.png)   Remember: if you changed your greeting, make sure you also clicked **Update Greeting** so the new greeting is applied. ### A Few Things to Remember - Voicemail must be turned on for callers to leave a message. - The **Update Greeting** button applies only your greeting. The **Save** button applies your other settings. - On the Generate with AI path, click **Play** first, then **Update Greeting**. - Voicemails are sent to the email address shown in the Email Address field. ### Need Help? If you have questions or need a hand, Voiply Support is here for you. 📞 Support: 1-844-486-4759 ✉️ [support@voiply.com](mailto:support@voiply.com) For all the ways to reach us, see [Contact Voiply Support](https://kb.voiply.com/how-do-i-contact-voiplys-support). 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