Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Getting Started with the Throwback Phone I

Connect your Throwback Phone and Voiply Adapter, and you will be ready to make calls in just a few minutes.

Welcome to the Voiply Kids Phone Plan! Your kit comes with the Throwback Phone I, a classic corded phone that is simple for kids to use, along with a Voiply Adapter that connects it to your service. Setup is plug and play, so there is nothing to configure on your end. Just follow the steps below.

What's in the Box

  • Throwback Phone I (base and handset)
  • Coiled handset cord
  • Phone line cord
  • Voiply Adapter
  • Ethernet cable
  • Power adapter

Connect Your Phone and Adapter

  1. Connect the handset. Plug one end of the coiled cord into the handset, then plug the other end into the jack on the side of the phone base.
  2. Connect the Voiply Adapter to your router. Plug the ethernet cable into the blue port on the adapter, then plug the other end into an open port on your router.
  3. Connect the phone to the adapter. Plug the phone line cord into the green port on the adapter, then plug the other end into the connector on the back of the phone.
  4. Plug in the power. Connect the Voiply Adapter to power using the included power adapter. 
  5. Wait for the adapter to set up. The lights on the adapter will turn solid blue when it is ready. The adapter will reboot twice while it configures your account, which can take up to 5 minutes.

     For a closer look at connecting the Voiply Adapter, including photos and a setup video, see Getting Started with Voiply Home. 

Set Up the Phone

After everything is connected, take a minute to set up the phone the way your child will use it.

  • Place the phone. Set the Throwback Phone on a desk, table, or other flat surface within reach of the adapter.
  • Set the ringer volume. The ringer volume control is on the bottom of the phone. Set it to a comfortable level. If it is set to OFF, the phone will not ring when someone calls.
  • Adjust the handset volume. The handset has a small volume knob. Turn it toward the earpiece to make callers louder, or toward the mouthpiece to make them quieter. The handset is also hearing-aid compatible.
  • Add the number card. Write your child's phone number on the number card and slide it into the slot on the front of the phone, so it is always easy to find.

Using Your Phone

Once the adapter lights are solid blue, your phone is ready to use.

  • To make a call: Lift the handset, wait for the dial tone, then dial the number.
  • To answer a call: Lift the handset when the phone rings.
  • To end a call: Place the handset back on the phone.

Tip: Make a test call to a trusted number to be sure everything is working.

Good to know: Your phone needs the Voiply Adapter to be plugged into power and connected to the internet in order to make and receive calls, including 911.

Important Safety Information

  • Read these instructions before using the phone.
  • Do not use the phone near water, such as near a sink, bathtub, or pool.
  • Place the phone on a stable surface so it cannot fall.
  • Do not rest objects on the phone cord, and keep it where it will not be stepped on.
  • Do not block the vents on the bottom of the phone.
  • Do not spill liquids on the phone or push objects into any openings.
  • Do not take the phone apart. There are no parts inside that you can service.
  • Avoid using the phone during a thunderstorm, since there is a small risk of shock from lightning.
  • Do not use the phone to report a gas leak if you are near the leak.
  • Unplug the phone and contact Voiply Support if the cord is damaged, liquid has gotten inside, or the phone has been dropped.

Caring for Your Phone

  • Clean the phone with a soft, damp cloth. Do not use liquid or spray cleaners.
  • Avoid dropping the handset, and place it back gently after each call.

Troubleshooting

No dial tone

  • Make sure the phone line cord is firmly connected to the phone and to the green port on the Voiply Adapter.
  • Check that the Voiply Adapter is powered on and its lights are solid blue.
  • For more help, see Troubleshooting Your Voiply Adapter.

The phone does not ring

  • Check that the ringer volume control on the bottom of the phone is not set to OFF.

What's Next

Now that your phone is connected, you can personalize it from your Voiply portal. Visit the Kids Phone Service section to set up allowed contacts, voicemail, and emergency services (E911).

Need Help?

If you have questions or need a hand, Voiply Support is here for you.

📞 Support: 1-844-486-4759 ✉️ support@voiply.com

For all the ways to reach us, see Contact Voiply Support. To submit and track a help request right from your portal, see How to Create and Manage Support Tickets in Your Voiply Portal.