--- title: Getting Started with the Modern Phone description: Set up your Modern Phone. This guide covers what is in the box and how to insert the battery, charge it, and connect to WiFi so it is ready to use. --- [Skip to content](https://kb.voiply.com/getting-started-with-the-modern-phone#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Kids Phone Service](https://kb.voiply.com/kids-phone-service) # Getting Started with the Modern Phone ## Charge the Modern Phone, connect it to your WiFi, and you will be ready to make calls in just a few minutes. Welcome to the Voiply Kids Phone Plan! Your kit comes with the Modern Phone, a cordless WiFi phone with a color screen and a rechargeable battery. There is no adapter to plug in. The phone is already set up for your Voiply service, so once you charge it and connect it to your home WiFi, it is ready to go. Just follow the steps below. ![](https://web-data.teledynamics.com/tdresources/875285ad-3b1a-485b-b23d-9e07d02476d9.jpg)  ### What's in the Box - Modern Phone (handset) - Rechargeable battery - Charger base - Type-C power adapter - Belt clip ### Set Up Your Phone 1. **Insert the battery.** Open the cover on the back of the phone, place the battery inside, then close the cover. 2. **Charge the phone.** Set the phone on the charger base, then plug the Type-C power adapter into the base and into a power outlet. Let it charge fully before the first use. 3. **Turn on the phone.** Press and hold the **Power** key until the screen lights up. 4. **Connect to WiFi.** Press the **Menu** key, then go to **Settings**, then **Wi-Fi Settings**. Turn Wi-Fi on, then open **Wi-Fi Network**. Choose your home WiFi from the list and enter your WiFi password. A Wi-Fi icon will appear at the top of the screen once it connects. 5. **You are ready to go.** Your phone is already set up for your Voiply service, so once it connects to WiFi it is ready to make and receive calls. ### Using Your Phone Once the Wi-Fi icon shows at the top of the screen, your phone is ready to use. - **To make a call:** Enter the number on the keypad, then press the **Dial** key. - **To answer a call:** Press the **Dial** key when the phone rings. - **To end a call:** Press the **Hang Up** key. - **To use the speakerphone:** Press the **Speaker** key during a call. - **To mute a call:** Press the **Mute** key so the other person cannot hear you. Press it again to turn mute off. - **To adjust the volume:** Use the volume keys on the side of the phone. Tip: Make a test call to a trusted number to be sure everything is working. **Good to know:** Your phone needs to be charged and connected to WiFi in order to make and receive calls, including 911. ### Important Safety Information - Read these instructions before using the phone. - Use only the power adapter that came with the phone. - Do not use the phone near water, such as near a sink, bathtub, or pool. - Do not try to open, take apart, or modify the phone. - The phone has a rechargeable battery. Do not puncture, crush, or burn it. If the battery is damaged or swollen, stop using it and contact Voiply Support. - Avoid using the phone during a thunderstorm. - Keep the phone away from very high or very low temperatures. ### Caring for Your Phone - Charge the phone regularly so it is ready whenever your child needs it. - Clean the phone with a soft, dry or slightly damp cloth. Do not use liquid or spray cleaners. - Keep the phone away from water and extreme heat. ### Troubleshooting **The phone will not turn on** - Make sure the battery is inserted and the phone has been charged. Place it on the charger base for a while, then try turning it on again. **No service, or you cannot make calls** - Check that the Wi-Fi icon appears at the top of the screen. If it does not, press the **Menu** key, go to **Settings**, then **Wi-Fi Settings**, and reconnect to your home network. - Make sure your home WiFi and internet are working. **Calls drop or sound choppy** - Move closer to your WiFi router. The phone works best with a strong WiFi signal. ### What's Next Now that your phone is connected, you can personalize it from your Voiply portal. Visit the [Kids Phone Service](https://kb.voiply.com/kids-phone-service) section to set up allowed contacts, voicemail, and emergency services (E911). Need Help? If you have questions or need a hand, Voiply Support is here for you. 📞 Support: 1-844-486-4759 ✉️ [support@voiply.com](mailto:support@voiply.com) For all the ways to reach us, see [Contact Voiply Support](https://kb.voiply.com/how-do-i-contact-voiplys-support). To submit and track a help request right from your portal, see [How to Create and Manage Support Tickets in Your Voiply Portal](https://kb.voiply.com/residential-how-to-use-support-tickets-in-your-voiply-portal). - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC