Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Voiply – Frequently Asked Questions

Voiply provides affordable, reliable phone service using VoIP technology. Below are answers to the most common questions about plans, setup, features, and troubleshooting.

Getting Started with Voiply

What is Voiply and how does it work?
Voiply is a VoIP (Voice over Internet Protocol) phone service that uses your internet connection to make and receive calls. Unlike traditional landlines or cellular service, Voiply does not use phone lines or cell towers. As long as you have internet, you can place and receive calls with excellent quality.
No internet? Let us know. Voiply also offers internet service in select areas.

How much does Voiply cost and what plans are available?
Voiply offers affordable plans for both residential and business users.

  • Residential plans start at $89.95 per year

  • Business starter plans start at $59.50 per year

For current pricing and plan details, visit voiply.com.

Can I keep my current phone number?
Yes. You can transfer your existing number from most providers through a process called number porting. Voiply handles the process for you.
Porting typically takes 7–10 business days.

What equipment do I need?
Voiply provides a free phone adapter for residential service. You can connect your existing home phone to the adapter using your current internet connection. No new router is required.

How long does it take to receive the adapter?
Orders typically arrive within 7 days. Orders placed over the weekend ship the following Monday.

Reliability, Quality, and Security

Is Voiply reliable? What if the internet goes down?
Voiply is designed for reliability and call quality. If your internet goes down, you can enable call forwarding to a backup number, like a cell phone, so you don’t miss calls.

How is call quality?
As long as you have a stable internet connection, call quality is clear and consistent. Voiply uses advanced technology to reduce latency and audio issues.

Is Voiply secure?
Yes. Voiply uses secure protocols and encryption to protect your calls and personal information.

Features and Functionality

What features are included?
Voiply includes many features at no extra cost, such as:

  • Caller ID

  • Voicemail

  • Call waiting

  • Call forwarding

  • Conferencing

Does Voiply support texting (SMS)?
Yes. Voiply supports SMS through the Voiply Mobile App, available for residential and business users.

Can I use Voiply anywhere?
Yes. You can use Voiply anywhere with a reliable internet connection. The Voiply mobile app also lets you make and receive calls while traveling.

Can Voiply be used as a simple landline for seniors?
Yes. Voiply works just like a traditional landline. You simply pick up the phone when it rings and talk. You can use most standard home phones with the Voiply adapter, making it a great option for seniors who want simplicity without high costs.

Numbers, Billing, and Availability

How do I get a local or toll-free number?
You can choose a local or toll-free number during checkout on voiply.com.
Toll-free numbers are available on business plans only.

Is Voiply available in Canada?
Yes. Voiply service is available in the United States and Canada.

Are there taxes or additional fees?
Yes. Taxes and regulatory fees apply based on your location. The exact amount depends on local, state, and federal requirements.
You can learn more here:

  • voiply.com

  • kb.voiply.com/taxes-and-fees

What payment methods are accepted?
Voiply currently accepts credit and debit cards only.

Setup, Login, and Support

How easy is setup?
Setup is quick and easy. Most customers are up and running within minutes using our plug-and-play adapter and setup guides.
You can also watch our setup video: How to Set Up Voiply.

I’m having trouble signing up. What should I do?
Double-check that all required fields are completed and your payment information is correct. If issues continue, try refreshing the page, clearing your browser cache, or using a different browser.
If you still need help, contact Voiply support.

I can’t log in to my account.
See our step-by-step guide here: How to Log In to Your Voiply Account.

What kind of support does Voiply offer?
Voiply provides 24/7, 365-day support via phone, email, and live chat.

Troubleshooting Common Issues

My phone says “Not Registered” or isn’t working.

  • Check all cables and confirm your internet is working

  • Restart the adapter and wait 5 minutes

  • Make sure all adapter lights are solid blue

  • Disable SIP ALG on your router if needed

I can’t receive incoming calls.
See: Troubleshooting: Unable to Receive Incoming Calls.

I can’t make outgoing calls.
See: Resolving No Outgoing Calls with Voiply.

My phone rings but there’s no audio.
This is often caused by SIP ALG. Disable it using this guide:
How to Disable SIP ALG for Voiply Home Users.

My phone doesn’t ring at all.
Check volume, Do Not Disturb, call forwarding settings, internet connection, and device registration. Restart the adapter and disable SIP ALG if enabled.

I can’t make international calls.
See: Troubleshooting International Calling Issues.

Hardware and Special Use Cases

What adapter does Voiply use?
Voiply uses the Grandstream HT801 adapter.

Can I use Voiply with a fax machine?
Faxing over VoIP is not recommended due to reliability issues. While it may work in some cases, we recommend a traditional landline or online fax service for best results.
See: Analog Faxing with the Voiply Home Adapter.

How do I return a device?
Follow the instructions here: Return Device Instructions.

Does Voiply use cellular towers?
No. Voiply operates entirely over the internet and does not rely on cellular towers.

Can my name appear on outgoing calls?
Yes. Voiply supports Caller ID Name (CNAM), though display depends on the receiving carrier.
See: Can I Display My Name on the Receiving Party’s Phone?