It can be frustrating if you're experiencing issues with outgoing calls using Voiply, especially when communication is essential. The good news is that most problems can be resolved with systematic troubleshooting.
Step 1: Check Voiply Account Status
Ensure that your Voiply account is active and in good standing:
- Log in to your Voiply portal. If you're unsure how to log in, follow the guide here: How to Log In to Your Voiply Account.
- Verify billing to confirm there are no overdue payments or account suspensions.
Step 2: Ensure Correct Dialing Format
Outgoing calls may fail if the correct dialing format is not used:
- Use the 10-digit phone number format when making calls.
Step 3: Network or Internet Issues
A poor internet connection can interrupt outgoing calls, as Voiply requires a stable and reliable connection.
Solution:
- Ensure your Voiply adapter is securely connected to your router and powered on.
- To refresh the connection, you can restart your modem, router, and Voiply adapter.
- Run a speed test and SIP ALG test to confirm there are no network issues:
- Speed Test: Ensure your connection meets Voiply's requirements.
- SIP ALG Test: Identify if SIP ALG is enabled.
- If the SIP ALG result is TRUE, refer to this article for step-by-step instructions on how to disable SIP ALG on your modem/router.
Step 4: Contact Voiply Support
If outgoing calls still don’t work, it’s time to involve Voiply’s customer support team.
Steps:
- Gather relevant information:
- Your account details.
- Information about the issue (e.g., when it started, specific error messages).
- Steps you’ve already taken to troubleshoot.
- Contact Voiply support via phone, email, or live chat.