--- title: "Resolving No Outgoing Calls with Voiply: A Step-by-Step Guide" description: It can be frustrating if you're experiencing issues with outgoing calls using Voiply, especially when communication is essential. The good news is that most problems can be resolved with systematic troubleshooting. --- [Skip to content](https://kb.voiply.com/resolving-no-outgoing-calls-with-voiply-a-step-by-step-guide#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Home Phone Service](https://kb.voiply.com/home-phone-service) 3. [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) # Resolving No Outgoing Calls with Voiply: A Step-by-Step Guide ## It can be frustrating if you're experiencing issues with outgoing calls using Voiply, especially when communication is essential. The good news is that most problems can be resolved with systematic troubleshooting. ### **Step 1: Check Voiply Account Status** Ensure that your Voiply account is active and in good standing: - Log in to your Voiply portal. If you're unsure how to log in, follow the guide here: [How to Log In to Your Voiply Account](https://kb.voiply.com/how-to-log-in-to-your-voiply-account). - Verify billing to confirm there are no overdue payments or account suspensions. ### **Step 2: Ensure Correct Dialing Format** Outgoing calls may fail if the correct dialing format is not used: - Use the 10-digit phone number format when making calls. ### **Step 3: Network or Internet Issues** A poor internet connection can interrupt outgoing calls, as Voiply requires a stable and reliable connection. **Solution:** - Ensure your Voiply adapter is securely connected to your router and powered on. - To refresh the connection, you can restart your modem, router, and Voiply adapter. - Run a speed test and SIP ALG test to confirm there are no network issues: - **[Speed Test](https://www.voiply.com/speedtest):** Ensure your connection meets Voiply's requirements. - **[SIP ALG Test](https://kb.voiply.com/hubfs/sip-alg-detector.exe):** Identify if SIP ALG is enabled. - If the SIP ALG result is TRUE, refer to this article for step-by-step instructions on how to disable SIP ALG on your modem/router. ### **Step 4: Contact Voiply Support** If outgoing calls still don’t work, it’s time to involve Voiply’s customer support team. **Steps:** - Gather relevant information: - Your account details. - Information about the issue (e.g., when it started, specific error messages). - Steps you’ve already taken to troubleshoot. - Contact Voiply support via phone, email, or live chat. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC