--- title: Getting Started | Voiply Knowlege Base description: Your guide to setting up and using VoIPly. Learn the basics, explore features, and get tips for seamless communication. --- [Skip to content](https://kb.voiply.com/getting-started#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Getting Started](https://kb.voiply.com/getting-started) # Getting Started Your guide to setting up and using VoIPly. Learn the basics, explore features, and get tips for seamless communication. ## Account Setup & Verification - [Access Your Voiply Billing Portal](https://kb.voiply.com/how-to-access-your-voiply-billing-portal) - [Complete Your Voiply Account Verification (Stripe)](https://kb.voiply.com/how-to-complete-your-voiply-account-verification-with-stripe) - [Contact Voiply Support](https://kb.voiply.com/how-do-i-contact-voiplys-support) - [Do I need to have internet service at my property to have your phone service work?](https://kb.voiply.com/do-i-need-to-have-internet-service-at-my-property-in-order-to-have-your-phone-service-work) - [How to Log In to Your Voiply Portal](https://kb.voiply.com/how-to-log-in-to-your-voiply-portal) - [Voiply: Safeguarding Your Account for a Secure Communication Experience](https://kb.voiply.com/voiply-safeguarding-your-account-for-a-secure-communication-experience) See less ▼ ## Billing Basics - [Understanding Taxes and Fees on Your Voiply Bill](https://kb.voiply.com/understanding-taxes-and-fees-on-your-voiply-bill) - [Understanding Refunds, Cancellations, and Billing Charges](https://kb.voiply.com/understanding-refunds-cancellations-and-billing-charges) - [Understanding The Voiply Plan Pricing](https://kb.voiply.com/understanding-the-voiply-plan-pricing) - [How to Cancel Your Voiply Service](https://kb.voiply.com/how-to-cancel-your-voiply-service) - [How to Check Billing Information and Invoices: A Step-by-Step Guide](https://kb.voiply.com/residential-how-to-check-billing-information-and-invoices-a-step-by-step-guide) - [How to Make a Payment for a Past-Due Account](https://kb.voiply.com/residential-how-to-make-a-payment-for-a-past-due-account) See less ▼ ## Calling and Service Limitations - [Understanding Caller ID Spoofing and What to Do If It Happens](https://kb.voiply.com/understanding-caller-id-spoofing-and-what-to-do-if-it-happens) - [N11 Numbers: Why Some Are Not Supported by Voiply](https://kb.voiply.com/why-doesnt-voiply-support-other-n11-numbers) - [Why OTP and WhatsApp Messages May Not Work with Voiply SMS](https://kb.voiply.com/why-otp-and-whatsapp-messages-may-not-work-with-voiply-sms) - [Why Your Calls Show as “Spam Likely” and How to Fix It](https://kb.voiply.com/calls-showing-up-as-spam-on-cell-phones) ## Features & Enhancements - [SMS Limits and Business Texting with 10DLC](https://kb.voiply.com/sms-limits-and-business-texting-with-10dlc) - [Caller ID (CNAM): How Caller Name Display Works](https://kb.voiply.com/can-i-display-my-name-on-the-receiving-partys-phone-for-outbound-calls-from-a-voiply-number) - [Convert your MP3 to WAV Format](https://kb.voiply.com/how-to-convert-your-mp3-to-wav) - [Report Spam Text Messages](https://kb.voiply.com/how-to-report-spam-text-messages) - [Set Up Outbound CNAM (Caller ID) with Voiply](https://kb.voiply.com/outbound-cnam-caller-id-name-with-voiply) - [Whitelist Voiply’s Email for Voicemail Delivery](https://kb.voiply.com/how-to-whitelist-voiplys-email-for-voicemail-delivery) - [How to Make International Calls with Voiply](https://kb.voiply.com/how-to-make-international-calls-with-voiply-home) See less ▼ ## Network Setup - [Disable SIP ALG on AT&T Arris BGW210-700](https://kb.voiply.com/disabling-sip-alg-on-att-arris-bgw210-700) - [Disable SIP ALG on AT&T Arris BGW320-500 and BGW530-900](https://kb.voiply.com/how-to-disable-sip-alg-on-att-arris-bgw320-500-and-bgw530-900-modems) - [Required Firewall Rules & IP Allowlist for Voiply Services](https://kb.voiply.com/required-firewall-rules-ip-allowlist-for-voiply-services-0) - [Run a Network Test for Voiply Services](https://kb.voiply.com/troubleshooting-how-to-perform-a-network-test-for-voiply-services) - [Set Up Arris Routers for Voiply](https://kb.voiply.com/arris-routers) ## Using the Voiply Mobile App - [Voiply Mobile App – How to Add and Sync Contacts (Android & iOS)](https://kb.voiply.com/voiply-mobile-app-how-to-add-and-sync-contacts-android-ios) - [Voiply Mobile App (Android) - Make and Receive Calls](https://kb.voiply.com/calling-out-and-answering-calls-via-the-voiply-mobile-app-android) - [Voiply Mobile App (Android) - Use Do Not Disturb (DND)](https://kb.voiply.com/voiply-mobile-app-android-how-to-use-do-not-disturb-dnd) - [Voiply Mobile App (iOS) - Make and Receive Calls](https://kb.voiply.com/how-to-make-and-receive-calls-using-the-voiply-mobile-app-ios) - [System Requirements for the Voiply App](https://kb.voiply.com/voiply-app-system-requirements) - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC