Faxing Over VoIP – Important Information

Your Options with Voiply

• You can connect a fax machine to a Voiply adapter to send and receive faxes.

• We offer a digital fax service that allows you to send and receive faxes entirely online.

• For customers with fax needs, we have fax packages available for both Residential and Business accounts. ✅

• Customers can also sign up for fax service alone without a Voiply phone plan — View Fax-Only Plan Options.

These solutions provide more flexibility and reliability, especially for those who fax frequently.

Our Policy

• We do not actively block faxing on our network.

• Customers are free to attempt faxing using our service in any of the above methods.

Important Considerations

While some customers have no trouble faxing over VoIP, others face significant difficulties.
Through our observations:

• Around half of the customers who attempt faxing over our service experience no problems.

• The other half may encounter incomplete faxes or premature call terminations.

These issues are often related to the sensitivity of analog fax machines or all-in-one devices, as more sensitive devices can struggle with even minor irregularities in the VoIP transmission.

Tips if You Try Faxing Over VoIP:

• Some devices work better in “Fax Only” mode.

• Adjustments to your fax machine or all-in-one device settings may improve results.

• For device-specific setup and troubleshooting, please reach out directly to your fax machine manufacturer.

Please note: We do not provide technical support for troubleshooting analog fax–related issues.