--- title: Troubleshooting Steps for Not Receiving Calls on Voiply description: "Meta Description: \nCan't receive calls on Voiply? Discover common causes and troubleshooting steps to resolve the issue quickly in this guide." --- [Skip to content](https://kb.voiply.com/troubleshooting-steps-for-not-receiving-calls-on-voiply#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Home Phone Service](https://kb.voiply.com/home-phone-service) 3. [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) # Troubleshooting Steps for Not Receiving Calls on Voiply ## If you can make calls but cannot receive them, there are several possible causes. This guide walks you through the most common reasons and how to resolve them. ### Common Reasons & Solutions ### 1. Porting Process in Progress If you recently switched to Voiply and are porting your number: - **What’s happening:** During porting, your number is still with your previous provider. This means you may not receive calls through your Voiply adapter yet. - **Porting timeline:** Number porting typically takes **5–7 business days** to complete. - **Solution:** - Keep using your current provider’s setup until porting is finished. - Once porting is finalized, you’ll receive a notification from Voiply, and your number will be fully active for incoming and outgoing calls. --- ### 2. Incorrect Settings or Do Not Disturb (DND) Improper settings or DND mode can block incoming calls. - **What’s happening:** Calls may be routed to voicemail, fail to connect, or not ring. - **Solution:** - Log in to your Voiply Portal. - Check your **Call Forwarding** and **Routing** settings. - Make sure **Do Not Disturb** is turned off both in your portal and on your phone. - Save and apply any changes. --- ### 3. Network or Internet Issues A weak or unstable internet connection may prevent calls from coming through. - **What’s happening:** If your Voiply adapter isn’t connected properly, incoming calls won’t reach your phone. - **Solution:** - Ensure the adapter is securely connected to your router and powered on. - Restart your **modem, router, and adapter** to refresh the connection. - Check your internet connection for stability. --- ### 4. Temporary Number Assigned If you were given a temporary number during porting: - **What’s happening:** Calls may be routed to your temporary number until porting is complete. - **Solution:** - Ask callers to use the temporary number provided. - Once porting is done (5–7 business days), your original number will work again. --- ### 5. Dialing Format Sometimes callers may not be using the correct format. - **Solution:** - Confirm that they are dialing your **full 10-digit number**, including the area code. --- ### 6. Hardware Issues Faulty or improperly connected hardware can block incoming calls. - **What’s happening:** A damaged phone, adapter, or loose cable may cause problems. - **Solution:** - Double-check that all cables are secure and undamaged. - Test your adapter with a different phone to rule out hardware issues. --- #### When to Contact Support If you’ve tried all the above steps and still cannot receive calls: - Contact **Voiply Support** for further assistance. - Be ready to provide details such as: - When the issue started. - Any error messages you’ve seen. - Steps you’ve already tried. --- ✅ **Tip:** Most incoming call issues are resolved by checking your settings, confirming your adapter is connected, or waiting for the **5–7 business day porting process** to complete. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC