If you're not able to make international calls and only receiving busy signals, here are steps to troubleshoot and resolve the issue.
1. Log In to Your Voiply Account Portal
Access your account portal via the Voiply website or mobile app. Navigate to the account settings and ensure that international calling is enabled. If it’s not enabled, follow the prompts to activate it or contact Voiply support for assistance.
2. Check the Dialing Format
Make sure you’re using the correct dialing format for international calls:
- From U.S. phone number to Canada:
1+ [area code] + [number] - From U.S. phone number to Puerto Rico, Bermuda, and other territories:
1+ [area code] + [number] - From U.S. phone number to other locations:
011+ [country code] + [area code] + [number]
Enter your International PIN if prompted.
Example: To call a number in the UK from the U.S., you would dial:011 + 44 (UK country code) + [area code] + [phone number]. If prompted, input your International PIN.
3. Confirm the Destination Number
Double-check the number you’re trying to reach. Ensure it’s active, valid, and not blocked from receiving international calls.
4. Test Your Voiply Connection
Restart your Voiply device (e.g., phone adapter or VoIP phone). Ensure your internet connection is stable, as VoIP services require a reliable connection.
5. Contact Voiply Support
If the issue persists, reach out to Voiply Support for assistance. Provide them with the number you’re trying to call, the exact error message or busy signal details, and the time and date of the failed attempts. Ask if there are any service restrictions or known issues affecting international calls.