Return Device Instructions

Need to return your Voiply device? Follow our detailed instructions for a hassle-free return process and ensure your device is returned correctly.

FOR RETURNS IN CANADA PLEASE CONTACT CUSTOMER SUPPORT FOR INSTRUCTIONS

IF YOU ARE RETURNING YOUR OPAL DEVICE, PLEASE CHAT WITH CUSTOMER SUPPORT FOR FURTHER ASSISTANCE WITH RETURNS

RETURN DEVICE INSTRUCTIONS FOR CUSTOMERS IN THE USA

  • Securely pack the items in a box
  • Use the address listed below and affix the appropriate amount of postage.
  • Ship package from your nearest post office or shipping company of your choice.

VOIPly LLC
2200 Wheless Lane
Austin, TX 78723

Please be sure to ask for a receipt from the carrier that you used to return your items; this should include a tracking number. Devices not returned may be assessed a cancellation fee.