Return Device Instructions
Returning your Voiply adapter is straightforward. Here's how to do it, and what to expect.
Why the return matters
When you cancel, the adapter we shipped you needs to come back. If it isn't returned, it affects your refund — and outside the 30-day money-back window, a $50 unreturned device fee applies.
For refund details, see 30-Day Money-Back Guarantee and Understanding Refunds, Cancellations, and Billing Charges.
Before you ship
Pack the adapter securely in a box. Include the power adapter and cables that came with it.
Choose how to send it
Option 1 — Buy a return label from us ($5.99)
During cancellation, you can buy a prepaid label in one click. No account needed. Print it, attach it to the box, and drop it off. Return labels are non-refundable once purchased.
Option 2 — Take it to your nearest post office
Pack the adapter and bring it in. The staff will weigh it, print the label, and take payment there — nothing to print at home. Send it to:
VOIPly LLC 2200 Wheless Lane Austin, TX 78723
Option 3 — Can't get to a post office?
Buy a return label directly from USPS at usps.com, then schedule a free pickup at usps.com/pickup. Your mail carrier will collect the package from your door during normal mail delivery. You don't need a USPS account, and the pickup itself is free.
Get us the tracking number
Whichever option you choose, ask for a receipt with a tracking number. Then reply to your cancellation email with it, or send it to billing@voiply.com — we use it to confirm your adapter has arrived.
Special cases
Business accounts. Return labels aren't available for business accounts. Ship the hardware back using your own carrier and send us the tracking number so we can verify receipt.
Canada. Contact us at (844) 843-4175 and we'll arrange a prepaid return label for you. The options above are for US addresses.
Using your own adapter (BYOD). If you brought your own device, we never shipped you hardware, so there's nothing to return.
Questions about any of this? Reach us at billing@voiply.com or (844) 843-4175 — we're happy to help.