--- title: How to Get Your Porting Information from Boost Mobile description: If you're transferring your number from Boost Mobile to another service provider, you’ll need your account number and a Boost Mobile port-out PIN. Boost Mobile has different system types (newer Boost One accounts and older legacy Sprint-based accounts), so your steps may vary. This guide walks you through everything you need. --- [Skip to content](https://kb.voiply.com/how-to-get-your-porting-information-from-boost-mobile#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Porting Your Number](https://kb.voiply.com/porting-your-number) # How to Get Your Porting Information from Boost Mobile ## If you're transferring your number from Boost Mobile to another service provider, you’ll need your account number and a Boost Mobile port-out PIN. Boost Mobile has different system types (newer Boost One accounts and older legacy Sprint-based accounts), so your steps may vary. This guide walks you through everything you need. ### **Before You Begin: Important Boost Mobile Rules** Boost Mobile does **not** charge a fee to port out, but keep these things in mind: • Keep your line **active** — do not cancel before porting • Any remaining device financing balance will appear on your next bill • If you return to Boost later, discontinued plans or add-ons may not be available • Any promotions or benefits linked to your line will be lost after you transfer • Each line requires its **own** port-out PIN • Once your number ports out, that line will automatically disconnect --- ### **1. How to Find Your Boost Mobile Account Number** Your account number may or may not appear online depending on the type of Boost account you have. ### **Boost Mobile (Boost One App / Dish Network accounts)** These accounts sometimes display the account number. **Check in the Boost One App:** 1. Open the **Boost One** app 2. Go to **Account** 3. Tap **Profile** 4. If available, your **Account Number** will appear here If it’s not displayed: • You must contact Boost support to retrieve it --- ### **Boost Mobile (Legacy Sprint-Based accounts)** Older Boost accounts do **not** show the account number online or in any app. • Contact Boost Customer Care to get your account number • You may be asked to verify your identity using your account PIN or recent payment information --- ### **2. How to Get Your Boost Mobile Port-Out PIN** A **Port-Out PIN** is required for each number you want to transfer to another carrier. ### **How to get your port-out PIN** Boost requires customers to call support: 📞 **Call Boost Customer Care at (833) 502-6678** • Tell them you need your **Port-Out PIN** • Each line needs its own PIN • Boost will verify your identity before giving it to you ### **Important Notes** • Do **not** cancel your Boost line — the port will fail • Your account stays active until all lines complete their transfer • Once the port finishes, the line will automatically disconnect --- ### **3. How to Get a Recent Copy of Your Boost Mobile Bill** Boost does not offer traditional PDF billing statements, but you *can* view your billing and payment information online or in the app. ### **View billing information online** 1. Sign in to your Boost account **online** 2. Check **Billing**, **Payment History**, or **Account Activity** ### **View billing information in the Boost Mobile app** 1. Open the **Boost Mobile** or **Boost One** app 2. Go to **Account** 3. Select **Payments**, **Billing History**, or **Plan Details** ### **If your new carrier requests proof of ownership** You can provide: • A screenshot of your payment history • A screenshot showing your number and plan • A payment receipt emailed to you • Or request account confirmation from Boost support --- ### **4. How to Request CSR Information or Contact Boost Mobile** A **CSR (Customer Service Record)** is a document or set of details that some gaining carriers request to verify number ownership. Boost Mobile does not provide downloadable CSR files, but they can confirm the information normally found in a CSR. ### **How to request CSR (Customer Service Record) details** Visit: 🔗 **[https://help.boostmobile.com/](https://help.boostmobile.com/)** From there, you can: • Start a **live chat** • Request **CSR (Customer Service Record) details** for porting • Confirm your **account number**, **port-out PIN**, and ownership information ### **Additional Support Options** • **Phone:** (833) 502-6678 • **Boost One App:** Support → Chat When contacting support, say: “I’m transferring my number to another carrier and need my **CSR (Customer Service Record)** information, including my account number and port-out PIN.” --- ### **What to Do After You Gather Your Information** Once you have your Boost account number and Port-Out PIN, update your Voiply port request here: **How to Check and Update Your Port Request** [https://kb.voiply.com/how-to-check-and-update-your-port-request](https://kb.voiply.com/how-to-check-and-update-your-port-request) Use this guide to upload missing info, correct any details, and complete the porting process. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC