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How to Provide Your CSR and Copy of Bill for Porting

Providing your Customer Service Record (CSR) and a recent copy of your bill or invoice helps speed up your number transfer (port) process and reduce delays.

Why It Matters

When you request to port your number to Voiply, your current provider must verify and release it. The CSR and bill confirm your account ownership and make sure your details match exactly including:

  • Account name

  • Service address

  • Account number and PIN (if applicable)

If these details don’t match, your port request may be rejected or delayed. Submitting these documents early allows our porting team to verify everything upfront for a smoother transfer.

What You Need

  1. Customer Service Record (CSR)

    • Lists your account details as shown in your provider’s system.

    • You can request it directly from your current carrier.

  2. Recent Bill or Invoice

    • Shows your account holder name, address, and account number.

    • Must be dated within the last 30 days.

How to Upload Your Documents

  1. Log in to your Voiply Account Portal.

  2. Go to the Numbers tab.

  3. Find your number and click on its porting status (for example, Porting – Submitted).

  4. In the Porting Request Details window, click the Documents tab.

  5. Under Additional Documents, click Upload Customer Service Record and Upload Bill or Latest Bill.

  6. Once both files are uploaded, click Submit Information to resubmit your request.

Pro Tip

Uploading your CSR and bill right after submitting your port request can help avoid rejection and often speeds up approval by several days.

Still Need Help?

If you’re unsure how to get your CSR or can’t find it, our support team can guide you through the process of requesting it from your current provider.

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