--- title: Porting Your Number to Voiply description: Learn how to port your phone number to Voiply, including required documents, invoice and CSR guidelines, automatic port submission details, and step-by-step instructions to ensure a smooth and fast porting process. --- [Skip to content](https://kb.voiply.com/porting-in-your-number-to-voiply#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Porting Your Number](https://kb.voiply.com/porting-your-number) # Porting Your Number to Voiply ## Porting your number to Voiply allows you to keep your existing phone number while moving your service to our platform. To ensure a smooth and timely transfer, we strongly recommend gathering the required information ahead of time. Depending on when you decide to port your number, the request may be submitted automatically during checkout or manually after your order is placed. ### **Please Note:** Voiply currently supports porting for US and Canadian phone numbers only. If your number is from outside the US or Canada, it is not eligible for porting at this time. ### What You’ll Need ### Recent Phone Bill or Invoice (Proof of Ownership) A recent invoice confirms that you’re the authorized owner of the phone number. It should be: - Dated within the last 30 days - Showing your account name and service address - Listing the phone number(s) being ported - Showing your account number, if applicable If your invoice does **not** list your phone numbers, you can upload: - A screenshot from your current carrier’s online portal showing the numbers, or - A **Customer Service Record (CSR)** from your carrier If none of these are available, email **porting@voiply.com** and our team can help identify alternative options. --- ### Customer Service Record (CSR) A CSR is not required, but it can greatly speed up approval and help prevent rejections. **Why it matters:** - Carriers validate port requests using CSR data - CSR information may differ from what appears on your billing statement - Uploading a CSR upfront helps ensure your request matches carrier records **Need help with documents?** See: *How to Provide Your CSR and Copy of Bill for Porting* [https://kb.voiply.com/how-to-provide-your-csr-and-copy-of-bill-for-porting](https://kb.voiply.com/how-to-provide-your-csr-and-copy-of-bill-for-porting) --- ### Automatic Port Request Submission (During Checkout) When placing a new order, selecting **Keep My Number** automatically submits a port request as part of the checkout process. This option is ideal if you’re ready to port your number right away and have your account information available. If you prefer to start service first and port later, you can choose a new temporary number during checkout and submit a port request at a later time. --- ### Submitting a Port Request After Your Order Is Placed If you did not port a number during checkout, or if you want to **transfer an additional number to an existing Voiply account**, you can submit a port request manually from your Voiply Portal. This is commonly used when: - You decide to port your number after service is already active - You want to move another number from a different provider - You’re adding a new line to your existing account --- ### What You'll Need **Recent Phone Bill or Invoice (Proof of Ownership)** A recent invoice confirms that you're the authorized owner of the phone number. It should be: - Dated within the last 30 days - Showing your account name and service address - Listing the phone number(s) being ported - Showing your account number, if applicable If your invoice does not list your phone numbers, you can upload: - A screenshot from your current carrier's online portal showing the numbers, or - A Customer Service Record (CSR) from your carrier If none of these are available, email [porting@voiply.com](mailto:porting@voiply.com) and our team can help identify alternative options. **Customer Service Record (CSR)** A CSR is not required, but it can greatly speed up approval and help prevent rejections. Why it matters: - Carriers validate port requests using CSR data - CSR information may differ from what appears on your billing statement - Uploading a CSR upfront helps ensure your request matches carrier records Need help with documents? See: [How to Provide Your CSR and Copy of Bill for Porting](https://kb.voiply.com/how-to-provide-your-csr-and-copy-of-bill-for-porting) --- ### Automatic Port Request Submission (During Checkout) When placing a new order, selecting **Keep My Number** automatically submits a port request as part of the checkout process. This option is ideal if you're ready to port your number right away and have your account information available. If you prefer to start service first and port later, you can choose a new temporary number during checkout and submit a port request at a later time. --- ### Submitting a Port Request After Your Order Is Placed If you did not port a number during checkout, or if you want to transfer an additional number to an existing Voiply account, you can submit a port request manually from your Voiply Portal. This is commonly used when: - You decide to port your number after service is already active - You want to move another number from a different provider - You're adding a new line to your existing account For step-by-step instructions, see: [Submitting a Port Request Through the Portal](https://kb.voiply.com/how-to-submit-a-port-request-through-the-portal) --- ### Porting Details Here's what to expect once your port is in progress: - Most ports complete within **3–5 business days** - Your existing service remains active until the transfer finishes - There is **no downtime** during the transition - A temporary number can be assigned upon request - You'll receive updates by **email and SMS** throughout the process --- ### Need Assistance? If you're unsure which documents to upload or need help getting the correct information, email [porting@voiply.com](mailto:porting@voiply.com). Our porting team is here to make the process easy.   - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC