Porting Your Number to Voiply

What You’ll Need

Recent Phone Bill or Invoice (Proof of Ownership)

A recent invoice confirms that you’re the rightful owner of the number. It should be:

• Dated within the last 30 days

• Showing your account name, service address, and the phone number(s) being ported

• Showing your account number, if applicable

If your invoice does not list your phone numbers, you can instead upload:

• A screenshot from your current carrier’s online portal showing the numbers, or

• A Customer Service Record (CSR) from your carrier

If none of these are available, contact porting@voiply.com and our team can help identify alternative options.

Customer Service Record (CSR)

A CSR is not required, but it can greatly speed up approval and prevent rejections.

Why it matters:

• Carriers validate your port request using the information stored on the CSR

• CSR details often differ from the information shown on your billing statement

• Uploading a CSR upfront helps ensure the information matches what your current carrier has on file

Need help with documents?
See: How to Provide Your CSR and Copy of Bill for Porting
https://kb.voiply.com/how-to-provide-your-csr-and-copy-of-bill-for-porting

Automatic Port Request Submission

When you place an order and select Keep My Number, a port request is automatically submitted.

If you’d prefer to switch to Voiply now and port your number later, you can:

• Choose a new temporary number during checkout

• Submit a port request anytime from your Voiply Portal when you’re ready

No matter when you submit the request, uploading your recent phone bill or CSR will help things move faster.

Submitting a Port Request Manually

If a port request has not already been initiated, you can submit it manually from your Voiply Portal.

During the submission process:

• Upload your recent invoice, screenshot showing the numbers, or CSR

• Confirm your service address and authorized account holder name

• Review and submit the request

Our porting team will review your information and follow up by email and SMS.

Porting Details

Here’s what to expect once your port is in progress:

• The porting process typically takes 7–10 business days

• There will be no downtime during the transfer

• A temporary number can be assigned upon request

• Our porting team will keep you updated throughout the process

Need Assistance?

If you’re unsure what to upload or need help getting the right documents, email porting@voiply.com. Our team is here to make the process easy.