Porting Your Number to Voiply

What You'll Need

Recent Phone Bill or Invoice (Proof of Ownership)

A recent invoice confirms that you're the authorized owner of the phone number. It should be:

• Dated within the last 30 days
• Showing your account name and service address
• Listing the phone number(s) being ported
• Showing your account number, if applicable

If your invoice does not list your phone numbers, you can upload:

• A screenshot from your current carrier's online portal showing the numbers, or
• A Customer Service Record (CSR) from your carrier

If none of these are available, email porting@voiply.com and our team can help identify alternative options.

Customer Service Record (CSR)

A CSR is not required, but it can greatly speed up approval and help prevent rejections.

Why it matters:

• Carriers validate port requests using CSR data
• CSR information may differ from what appears on your billing statement
• Uploading a CSR upfront helps ensure your request matches carrier records

Need help with documents? See: How to Provide Your CSR and Copy of Bill for Porting

Automatic Port Request Submission (During Checkout)

When placing a new order, selecting Keep My Number automatically submits a port request as part of the checkout process.

This option is ideal if you're ready to port your number right away and have your account information available.

If you prefer to start service first and port later, you can choose a new temporary number during checkout and submit a port request at a later time.

Submitting a Port Request After Your Order Is Placed

If you did not port a number during checkout, or if you want to transfer an additional number to an existing Voiply account, you can submit a port request manually from your Voiply Portal.

This is commonly used when:

• You decide to port your number after service is already active
• You want to move another number from a different provider
• You're adding a new line to your existing account

Submitting a Port Request from the Voiply Portal

1. Log in to your Voiply Portal.
2. Go to Quick Actions on your dashboard and click Port Numbers.
3. Enter your phone number.
   • In the Port Your Number dialog, type the phone number you want to transfer into the Phone Number to Port field.
   • Click Check Portability.
4. Confirm portability.
   • If your number is eligible, you'll see a confirmation that the number is portable. The porting form will expand below.
5. Fill in your account details exactly as they appear with your current provider:
   • Full Name – The authorized person's name on the account
   • Company (optional)
   • Billing Address – Street address, City, State, Zip, and Country
   • Account Number (optional) – Your account number with your current provider
   • PIN / Passcode (optional) – Transfer PIN or passcode from your current provider
6. Submit the request.
   • Review the authorization notice: By submitting, you confirm you are the authorized account holder and authorize Voiply to port this number.
   • Click Submit Port Request.

Porting Details

Here's what to expect once your port is in progress:

• Most ports complete within 3–5 business days
• Your existing service remains active until the transfer finishes
• There is no downtime during the transition
• A temporary number can be assigned upon request
• You'll receive updates by email and SMS throughout the process

Need Assistance?

If you're unsure which documents to upload or need help getting the correct information, email porting@voiply.com. Our porting team is here to make the process easy.

Takeaway

You can port your number during checkout or later from the Voiply Portal using Port Numbers under Quick Actions. This option is specifically for customers who decide to port a number — or add another transferred number — after their order is placed.