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Residential - Numbers Tab Overview

The Numbers tab in your Voiply Residential Portal is where you manage everything related to your phone numbers. This includes viewing your active number, checking its status, adding a description, and tracking any number porting activity. If you ever need to confirm whether your number is active or check the status of a port request, this is the place to look.

How to Access the Numbers Tab

  1. Log in to your Voiply Residential Portal at https://app.voiply.com/portal-login

  2. From the left-hand menu, click Numbers

You’ll land on the Numbers page, which is divided into two main sections:

  • Active Numbers

  • Porting Cases

Active Numbers Section

The Active Numbers section shows all phone numbers currently assigned to your account.

Here’s what each column means:

  • Phone Number
    Displays your active Voiply phone number.

  • Status
    Shows whether the number is active. If your service is up and running, you’ll see Active.

  • Description
    A label used to help identify the number internally. This may appear as a system-generated ID unless you update it.

  • Actions
    This column contains icons you can use to manage your number:

    • Edit (pencil icon)
      Clicking the edit icon opens the number settings panel.

      From here, you can:

      • Update the number description (internal label)

      • Mark the number as your Primary Number

      • Add or update an SMS to Email address

      • Review the phone number details before saving changes

      Be sure to click Save Number to apply any updates.

    • Remove (X icon)
      This option is disabled for most residential accounts. If you need help removing or replacing a number, contact Voiply Support.

If you only have one number, you’ll see a single entry here. Multiple numbers will appear as a list.

Porting Cases Section

The Porting Cases section displays any requests to transfer an existing phone number to Voiply.

This section is especially helpful if you chose to keep your current number when signing up, or if you requested a number transfer after your order was placed.

What You’ll See in Porting Cases

  • Date Created
    When the port request was submitted.

  • End User Name
    The name associated with the port request.

  • Billing Telephone Number (BTN)
    The primary number listed on your previous carrier’s bill.

  • Port Status
    Shows the current stage of the transfer, such as pending or completed.

  • Porting Date
    The scheduled or completed transfer date, once available.

  • Actions
    View additional details related to the port request.

If no port requests have been submitted yet, you’ll see a message indicating that no porting cases have been created.

You can also use the dropdown in the top-right of this section to switch between Active Ports and other porting views, if available.

For step-by-step help reviewing or making changes to an existing port request, see our guide:

How to Check and Update Your Port Request
https://kb.voiply.com/how-to-check-and-update-your-port-request

Helpful Tips

  • Don’t see a porting case yet? Port requests may take a short time to appear after submission.

  • Porting timelines depend on your previous carrier and the accuracy of the information provided.

  • If your number shows as Active, your service is ready to use.

Takeaway

The Numbers tab gives you a clear view of your active phone number and any number transfer activity. Whether you’re confirming your service status or keeping an eye on a port request, this section keeps all number-related details in one easy place.