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Residential - How to Make a Payment for a Past-Due Account

This guide explains how to make a payment for a past-due residential account to restore service.

Steps to Make a Payment

  1. Access Your Billing Portal
  2. View Your Bill
    • Once logged in, go to the Billing page.
    • Click View Details to see the breakdown of your past-due balance.
  3. Update Payment Method
    • Click the Update Payment Method button to add or update a payment method.
  4. Select and Process Payment
    • Choose your preferred payment method.
    • Click Continue to process the payment.
  5. Confirm Payment and Restore Service
    • After successfully making the payment, reload the page.
    • Your home service should now be restored.

Notes:

  • If the payment fails, verify that your payment details are correct and that the payment method has sufficient funds.
  •  For further assistance, submit a support ticket. 

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