--- title: Premier - Managing Phone Numbers in Your Portal description: Learn how to manage your Voiply phone numbers using the Numbers tab. Update caller ID, apply labels, enable conferencing, and edit settings with ease through the number management interface. --- [Skip to content](https://kb.voiply.com/premier-managing-phone-numbers-in-your-portal#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Business Phone Service](https://kb.voiply.com/business-phone-service) 3. [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) # Premier - Managing Phone Numbers in Your Portal ## Welcome to the Numbers tab in your Voiply portal! This is where you manage your phone numbers, set up call routing, and submit port requests. ### **Accessing the Numbers Tab** From the top navigation bar, click **Numbers**. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-May-25-2026-10-50-06-2060-PM.png?width=670&height=148&name=image-png-May-25-2026-10-50-06-2060-PM.png) You'll see two sections on this page: **Phone Numbers** and **Port Requests**. --- ### **Phone Numbers** The Phone Numbers section lists all the numbers on your account. Each number displays its label, status, and available actions. ### **Setting Up Call Routing** Click on any phone number to open its routing settings. From here you can configure how incoming calls to that number are handled. ### **Schedule-Based Routing** Toggle **Schedule-Based Routing** on if you want calls routed differently during and outside your business hours. When enabled, you'll configure two separate routing destinations: - **During Business Hours** — choose where calls go when your team is available - **Outside Business Hours** — choose a fallback destination, such as voicemail Select a schedule from the dropdown, then set the Route to and Destination for each time window. If you leave Schedule-Based Routing off, all calls follow a single routing rule regardless of time. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-May-25-2026-10-50-54-5473-PM.png?width=670&height=405&name=image-png-May-25-2026-10-50-54-5473-PM.png) ### **Call Routing Options ![](https://kb.voiply.com/hs-fs/hubfs/image-png-May-25-2026-10-51-30-5851-PM.png?width=670&height=204&name=image-png-May-25-2026-10-51-30-5851-PM.png)** Use the **Routing Type** dropdown to choose how calls are directed. Your options are: ![](https://kb.voiply.com/hs-fs/hubfs/image-png-May-25-2026-10-52-05-8343-PM.png?width=745&height=221&name=image-png-May-25-2026-10-52-05-8343-PM.png) - **Route to User** — sends the call directly to a specific team member - **Route to Ring Group** — rings multiple users at once - **Route to Auto-Attendant** — plays a menu for callers to choose from - **Route to Voicemail** — sends calls straight to a voicemail box - **Route to External Number** — forwards calls to a number outside your account - **Available (Unassigned)** — leaves the number unassigned - **Hangup** — ends the call automatically After selecting a routing type, choose the appropriate **Destination** from the second dropdown (for example, a specific user or ring group). ![](https://kb.voiply.com/hs-fs/hubfs/image-png-May-25-2026-10-52-38-2645-PM.png?width=787&height=366&name=image-png-May-25-2026-10-52-38-2645-PM.png) You can also add a **Description / Label** to help identify what this number is used for internally. When you're done, click **Save Routing** in the top right corner. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-May-25-2026-10-53-02-7458-PM.png?width=364&height=335&name=image-png-May-25-2026-10-53-02-7458-PM.png) --- ### **Port Requests** The Port Requests section is where you can bring an existing phone number from another carrier over to Voiply. If you have no active requests, you'll see a **+ New Port Request** button to get started. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-May-25-2026-10-53-26-7883-PM.png?width=767&height=106&name=image-png-May-25-2026-10-53-26-7883-PM.png) For step-by-step instructions on submitting a port request, see: [How to Submit a Port Request Through the Portal](https://kb.voiply.com/how-to-submit-a-port-request-through-the-portal) --- ### **Need Help?** [How do I Contact Voiply's Support?](https://kb.voiply.com/residential-how-to-use-support-tickets-in-your-voiply-portal) If you run into any issues managing your numbers, Voiply Support is here to help. Reach us through the in-app chat or at [support@voiply.com](mailto:support@voiply.com). - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC