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Premier - Managing Phone Numbers in Your Portal

Welcome to the Numbers tab in your Voiply account! This section allows you to manage your phone numbers, update call routing, set caller ID (CNAM), and assign labels to stay organized.

🔍 Searching Your Numbers

At the top of the Numbers page, you’ll find a Search by Numbers field. This allows you to quickly locate a specific phone number associated with your account. You can search by:

  • Phone Number

  • Label

  • CNAM (Caller ID name)

As you type, the list filters automatically for fast access.


📋 Understanding the Number List

The Numbers tab displays all the phone numbers linked to your account. Each row includes:

  • Phone Number: Your active Voiply number.

  • Label: An internal description to help identify the number.

  • Caller ID (CNAM): The name that will appear on outbound calls.

  • Status: Indicates if the number is Active.

  • Actions: Includes tools to manage the number.


🛠️ How to Edit Number Settings

Click the ✏️ Edit icon in the Actions column to update your number’s settings. When clicked, a settings popup will appear, like this:

Number Settings Popup

Within the popup, you can:

  • Make this number your Primary Number (toggle switch).

  • Add or edit a Label to identify the number internally.

  • Update Caller ID (CNAM) shown on outbound calls.

  • Enable Conference functionality.
    ⚠️ Note: Enabling conferencing on a primary number will disable its ability to receive incoming calls. We recommend using a separate number for conference features.

After making any changes, don’t forget to click Save Number.


✅ Number Status

The green Active status indicates that your number is live and available for calls. If a number does not show this status, contact support for assistance.


🆘 Need Help? How do I Contact Voiply's Support?

If you have questions or run into any issues managing your numbers, Voiply Support is here for you. Use the in-app chat or email support@voiply.com.