--- title: How Do I Set Up a Voicemail Greeting in the Premier Portal? description: Learn how to upload a custom voicemail greeting in the Voiply Premier Portal. Record your greeting on any device and upload an MP3 or WAV file in just a few steps. --- [Skip to content](https://kb.voiply.com/how-do-i-upload-a-voicemail-greeting-in-the-premier-portal#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Business Phone Service](https://kb.voiply.com/business-phone-service) 3. [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) # How Do I Set Up a Voicemail Greeting in the Premier Portal? ## Learn how to upload a custom voicemail greeting in the Voiply Premier Portal. Record your greeting on any device and upload an MP3 or WAV file in just a few steps.  Want callers to hear a friendly greeting when they reach your voicemail? In the Premier Portal, you can upload a recording you made yourself, or have AI create one for you from text you type. This article shows you how to do both.  --- #### **Who Can Do This?** - Individual users can set up a greeting for their own voicemail. - Office Managers can set up a greeting for any user on the account. --- #### **🎙️ Before You Start** You can set up your greeting in one of two ways: - Upload Audio: Record your greeting on your phone or computer and save it as an MP3 or WAV file. The file needs to be 10 MB or smaller. The portal will convert it to the right format for you. - Generate with AI: Type what you want your greeting to say, pick a voice, and the portal will create the recording for you. No recording needed. Not sure what to say? Here’s a simple example: “Hi, you’ve reached \[your name\]. I can’t take your call right now, but please leave a message and I’ll get back to you soon.” --- #### **👤 Step 1: Open the Voicemail Tab** How you get there depends on whose greeting you’re updating. ##### To update your own greeting 1. Log in to the Premier Portal at voiply.com/portal/. 2. On your Dashboard, scroll down to My Settings. 3. Click the Voicemail tab. ![01-own-greeting-dashboard-voicemail-tab](https://kb.voiply.com/hs-fs/hubfs/01-own-greeting-dashboard-voicemail-tab.png?width=670&height=448&name=01-own-greeting-dashboard-voicemail-tab.png) ##### To update another user’s greeting (Office Managers) 1. Log in to the Premier Portal at voiply.com/portal/. 2. In the menu on the left, under Manage, click Users. 3. Find the user you want to update and click their card or row. 4. Click the Voicemail tab on their settings page. ![02-office-manager-left-menu-users](https://kb.voiply.com/hs-fs/hubfs/02-office-manager-left-menu-users.png?width=271&height=829&name=02-office-manager-left-menu-users.png) ![13-user-settings-page](https://kb.voiply.com/hs-fs/hubfs/13-user-settings-page.png?width=670&height=266&name=13-user-settings-page.png) --- #### **🔊 Step 2: Check the Current Greeting** Under Voicemail Greeting, you’ll see the greeting that plays now. Click the play button to hear it. Below that, you can choose how to set up a new greeting: Generate with AI or Upload Audio. --- #### **📁 Option A: Upload Your Own Recording** 1. Under Voicemail Greeting, click Upload Audio. 2. Click Choose file... and pick your MP3 or WAV recording from your device. 3. Click Upload & Save Greeting. When the button changes to Saved, your new greeting is ready. It will play for callers right away. ![04-option-a-upload-audio](https://kb.voiply.com/hs-fs/hubfs/04-option-a-upload-audio.png?width=670&height=393&name=04-option-a-upload-audio.png) --- #### **✨ Option B: Create a Greeting With AI** 1. Under Voicemail Greeting, click Generate with AI. 2. Open the Voice dropdown and pick the voice you like. 3. In the Greeting Text box, type what you want callers to hear. You can use up to 500 characters. 4. Click Play. The portal will create your greeting and play it for you. Click it again if you want to stop it. 5. If you’d like to change something, edit your text or pick a new voice, then click Play again. 6. When you’re happy with how it sounds, click Update Greeting. When the button changes to Saved, your new greeting is ready. It will play for callers right away. Good to know: You can create up to 5 AI greetings per day. If you reach the limit, you can try again the next day or upload your own recording instead. ![05-option-b-generate-with-ai](https://kb.voiply.com/hs-fs/hubfs/05-option-b-generate-with-ai.png?width=670&height=431&name=05-option-b-generate-with-ai.png) --- #### ✅ Helpful Tips - Your greeting saves as soon as you click Upload & Save Greeting or Update Greeting. You don’t need to click anything else. - The Save Voicemail button at the top of the page is only for your other voicemail settings, like your PIN or ring time. - Keep your greeting short and friendly. Most greetings are 10 to 20 seconds long. - If you’re recording your own, find a quiet spot so it sounds clear. - If your file is larger than 10 MB, try saving it as an MP3. MP3 files are usually smaller than WAV files. --- #### Still Need Help? 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