--- title: How Do I Upload a Voicemail Greeting in the Premier Portal? description: Learn how to upload a custom voicemail greeting in the Voiply Premier Portal. Record your greeting on any device and upload an MP3 or WAV file in just a few steps. --- [Skip to content](https://kb.voiply.com/how-do-i-upload-a-voicemail-greeting-in-the-premier-portal#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Business Phone Service](https://kb.voiply.com/business-phone-service) 3. [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) # How Do I Upload a Voicemail Greeting in the Premier Portal? ## Learn how to upload a custom voicemail greeting in the Voiply Premier Portal. Record your greeting on any device and upload an MP3 or WAV file in just a few steps. Want callers to hear a personal greeting when they reach your voicemail? You can record one on your phone or computer and upload it right to the Premier Portal. This article shows you how. --- **Who can do this?** - **Individual users** can upload a greeting for their own voicemail. - **Office Managers** can upload a greeting for any user on the account. --- ### 🎙️ Before You Start Record your greeting on your phone or computer and save it as an **MP3 or WAV file**. The file needs to be **10 MB or smaller**. The portal will automatically convert it to the right format once it is uploaded. Not sure what to say? Here is a simple example: *"Hi, you have reached \[your name\]. I am not available right now, but please leave a message and I will get back to you soon."* --- ### 👤 Uploading Your Own Voicemail Greeting 1. Log in to the Premier Portal at [voiply.com/portal/](https://voiply.com/portal/).  2. On your Dashboard, click **My Settings**.  3. Click the **Voicemail** tab.  ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jul-01-2026-04-04-43-8072-AM.png?width=456&height=601&name=image-png-Jul-01-2026-04-04-43-8072-AM.png) 4. Under **Voicemail Greeting**, click **Upload Audio**. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jul-01-2026-04-05-21-6262-AM.png?width=670&height=354&name=image-png-Jul-01-2026-04-05-21-6262-AM.png) 5. Click **Choose file...** and select your MP3 or WAV recording from your device. 6. Click **Upload & Save Greeting**. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jul-01-2026-04-35-24-0127-AM.png?width=670&height=198&name=image-png-Jul-01-2026-04-35-24-0127-AM.png) 7. Click **Save Voicemail** in the top right corner to save your changes. ![](https://kb.voiply.com/hs-fs/hubfs/undefined-Jul-01-2026-04-35-48-5033-AM.png?width=309&height=210&name=undefined-Jul-01-2026-04-35-48-5033-AM.png) Your new greeting is saved and will play for callers right away. --- ### 🏢 Uploading a Greeting for Another User (Office Managers) 1. Log in to the Premier Portal at [voiply.com/portal/](https://voiply.com/portal/). 2. Click **Users** in the top menu. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jul-01-2026-03-52-57-9699-AM.png?width=462&height=202&name=image-png-Jul-01-2026-03-52-57-9699-AM.png) 3. Find the user you want to update and click their name. 4. Click the **Voicemail** tab on their profile. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jul-01-2026-03-53-38-1034-AM.png?width=421&height=155&name=image-png-Jul-01-2026-03-53-38-1034-AM.png) 5. Under **Voicemail Greeting**, click **Upload Audio**. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jul-01-2026-03-53-58-5090-AM.png?width=670&height=256&name=image-png-Jul-01-2026-03-53-58-5090-AM.png) 6. Click **Choose file...** and select the MP3 or WAV recording from your device. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jul-01-2026-03-54-18-2385-AM.png?width=670&height=178&name=image-png-Jul-01-2026-03-54-18-2385-AM.png) 7. Click **Upload & Save Greeting**. 8. Click the **Save Voicemail** button. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Jul-01-2026-03-54-38-1655-AM.png?width=312&height=300&name=image-png-Jul-01-2026-03-54-38-1655-AM.png) The greeting is saved and will play for anyone who reaches that user's voicemail. --- ### ✅ Helpful Tips - Record somewhere quiet so your greeting sounds clear. - Keep it short and friendly. Most greetings are 10 to 20 seconds long. - If your file is larger than 10 MB, try saving it as an MP3. MP3 files are usually smaller than WAV files. --- ### Still Need Help? 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