---
title: Run a Network Test for Voiply Services
description: Learn how to test your network for Voiply service compatibility with our quick guide to internet speed testing and SIP ALG detection. Ensure smooth, high-quality VoIP calls by checking your connection and router settings.
---

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1. [Voiply Knowlege Base](https://kb.voiply.com/)
2. [Getting Started](https://kb.voiply.com/getting-started)
3. [Network Setup](https://kb.voiply.com/getting-started#network-setup)

# Run a Network Test for Voiply Services

## To ensure the best call quality and experience with Voiply, it’s essential to verify that your network is optimized for VoIP. 

#### This guide walks you through two important tests: Speed Test – To check your internet speed and connection quality.

#### SIP ALG Test – To detect if a common router feature is interfering with your VoIP service.

#### 🚀 Step 1: Run a Speed Test

Use our official speed test tool to check your connection:

🔗 **[Click here to run the Speed Test](https://www.voiply.com/speedtest)**

### ✅ Minimum Recommended Results:

- **Download Speed**: At least **10 Mbps**
- **Upload Speed**: At least **5 Mbps**
- **Ping (Latency)**: Less than **50 ms**
- **Jitter**: Less than **25 ms**

⚠️ *Call issues such as dropped audio or delays can be caused by poor jitter, high latency, or insufficient bandwidth.*

---

#### 🛠️ Step 2: Check for SIP ALG

SIP ALG (Session Initiation Protocol Application Layer Gateway) is a router feature that often interferes with VoIP traffic. It must be **disabled** for Voiply services to work reliably.

🔗 [**Click here to download the SIP ALG Detector (Windows only)**](https://kb.voiply.com/hubfs/sip-alg-detector.exe)

> 💡 *This tool is compatible with Windows computers. For Mac or Linux, consult your router’s manual or contact your internet provider to verify or disable SIP ALG.*

### How to Use:

1. Download and run the `.exe` file on a Windows machine.
2. Let the tool scan your network.
3. Review the result:
   
     - **TRUE** = SIP ALG is **enabled** ❌ (Needs to be disabled)
     - **FALSE** = SIP ALG is **disabled** ✅ (Good to go!) ![](https://storage.crisp.chat/users/helpdesk/website/d76d0c0c-a14d-4398-98cb-3d53ed9dcc67/f87620db-a4eb-4cd8-98ba-662ee3d5067c.png)

### If SIP ALG is Enabled (TRUE):

You’ll need to log in to your router settings and disable SIP ALG. If you need help, refer to your router's manual or contact your ISP for assistance.

---

#### 💬 Need Assistance?

If you're unsure about your results or are experiencing call issues, please contact [**Voiply Support**](https://kb.voiply.com/how-do-i-contact-voiplys-support) and provide your test results. We're here to help you resolve any network concerns promptly.

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