Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

How to Get Your Porting Information from Verizon

If you're moving your wireless number from Verizon to another service provider, you’ll need your account number, a Number Transfer PIN (NTP), and a recent Verizon wireless bill. Verizon also has some specific requirements you must follow before your number can be ported. This guide walks you through exactly what to do.

1. How to Find Your Verizon Account Number

You can find your Verizon wireless account number in two places.

On your paper bill

• Look at the top of your monthly Verizon bill
• Your account number will appear near the top of the first page

In your My Verizon account

  1. Sign in at verizon.com or open the My Verizon app

  2. Go to your Profile

  3. Your account number will appear at the top of the page

Verizon Prepaid

Prepaid account numbers are not available online or on bills.
• Contact Verizon Prepaid Support to get your account number.

2. How to Get Your Verizon Number Transfer PIN (NTP)

A Number Transfer PIN (NTP) is required anytime you want to move your Verizon number to another provider. Each NTP is unique to each line you are porting out.

Important rules you should know

• You must keep your Verizon account open and active until the transfer completes
• If Number Lock is enabled on your line, you must disable it before porting
• Verizon will send a confirmation text to the mobile number when a port-out is requested
• NTPs are valid for 7 days
• You can generate an NTP up to 5 times per line per day
• Do not generate a new NTP if the previous one was already given to another carrier — it can interrupt the port
• You must be an authorized user on the account to generate an NTP

Ways to request your Number Transfer PIN (Consumer accounts)

My Verizon app

  1. Open the My Verizon app

  2. Tap Account

  3. Select Number Transfer PIN

  4. Follow the verification steps

  5. Your PIN will display on the screen

Online

  1. Sign in at verizon.com

  2. Go to Account Settings

  3. Select Number Transfer PIN

  4. Complete the verification process

  5. Your PIN will display

By phone

• Call *611 from your Verizon phone
• Request your Number Transfer PIN
• You may need your account PIN or billing ZIP code for verification

Business accounts: My Business Wireless

For Verizon Business Wireless lines, the process is different.

Before generating your NTP

• You must disable Number Lock for the line
• Only the Primary Contact or Administrator can generate NTPs

How to generate your NTP (Business)

  1. Sign in to My Business Wireless

  2. Go to:
    Search / Select Line → Line Overview → Device Information → Number Transfer PIN → Generate PIN

  3. Verizon will send:

    • A text message to the device being ported

    • An email to the requesting authorized user

Business NTP rules

• NTPs are valid for 7 days
• You can generate up to 5 per line per day
• You must keep your Verizon account open until the transfer completes

3. Single-Line and Multi-Line Port-Outs

Single-line port-outs

  1. Generate a Number Transfer PIN for the line

  2. Tell your new carrier which line you want to move

  3. Provide your account number and your Number Transfer PIN to the new carrier

  4. The new carrier will contact Verizon and move your number

Multi-line bulk port-outs

If you’re porting 10 or more lines, Verizon requires a special support process.

• Call 1-800-922-0204 for bulk port-out assistance

4. How to Get Your Verizon Wireless Bill

A recent bill may be needed to verify ownership during your port.

Access your bill

  1. Sign in at verizon.com

  2. Go to Billing

Download or view

• Download a PDF
• View or print your bill
• Access past bills if needed

If your bill doesn’t appear, make sure you’re signed in with the correct Verizon wireless login.

5. How to Request CSR Information or Contact Verizon

Requesting CSR Information

Some carriers require a CSR for detailed verification.

• Contact Verizon Wireless Support
• Ask for your Customer Service Record (CSR) for porting

How to contact Verizon for porting help

Visit: verizon.com/support/contact-us
Support options include:
• Chat
• Phone
• Troubleshooting tools

What to Do After You Gather Your Information

Once you have your Verizon account number, Transfer PIN, and bill, you can update your Voiply port request here:

How to Check and Update Your Port Request
https://kb.voiply.com/how-to-check-and-update-your-port-request

Use this guide to upload missing info, fix incorrect details, or complete the porting steps needed to move your number successfully.