--- title: How to Get Your Porting Information from AT&T description: If you're transferring your wireless number from AT&T to another service provider, you’ll need your account number, your Number Transfer PIN, and a recent copy of your AT&T wireless bill. This guide walks you through how to get everything you need. --- [Skip to content](https://kb.voiply.com/how-to-get-your-porting-information-from-att#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Porting Your Number](https://kb.voiply.com/porting-your-number) # How to Get Your Porting Information from AT&T ## If you're transferring your wireless number from AT&T to another service provider, you’ll need a few key pieces of information: your account number, your Number Transfer PIN, and a recent copy of your AT&T wireless bill. This guide walks you through how to get everything you need. ### **1. How to Find Your AT&T Account Number** You can find your AT&T wireless account number online or on your paper bill. ### **Find it online** 1. Go to **att.com** and sign in to your **myAT&T Profile**. 2. Scroll to **My linked accounts**. You'll see the account number listed for each wireless service on your account. ### **Find it on a paper bill** • Look in the **top-right corner** of any page of your AT&T wireless bill. • It will be labeled **Account Number**. ### **AT&T Prepaid** Prepaid customers won’t see an account number online or on any bill. • Contact **AT&T Prepaid support** to request it. --- ### **2. How to Get Your AT&T Number Transfer PIN** AT&T requires a **Number Transfer PIN** to move your number to another carrier. This PIN protects your number from unauthorized transfers. ### **What to know** • Request the PIN **right before** starting your port request. • The PIN applies to **all numbers** on the account being transferred. • PIN expiration: - Consumer: **4 days** - Business: **14 days** • **Wireless Account Lock** must be turned off to port your number. • If your account is **suspended**, you can request a PIN only online or in the myAT&T app. • Keep your AT&T service active until the transfer is complete. --- #### **Ways to request your Number Transfer PIN** ### **Online (Primary user only)** 1. Sign in at [https://www.att.com/](https://www.att.com/) 2. Go to your **Account Profile** 3. Select **Settings** 4. Scroll to **Transfer phone number** 5. Choose **Request new PIN** Your PIN will display on screen. --- ### **myAT&T App (Primary user only)** 1. Sign in to the **myAT&T app** 2. Tap your **profile icon**, then select **Manage or remove account** 3. Tap **Settings** 4. Scroll to **Transfer phone number** 5. Select **Request new PIN** --- ### **From your AT&T phone** • Dial **\*PORT** • Follow the prompts • Your PIN will be sent to you via text • You’ll need your **AT&T account passcode** to complete this process --- ### **AT&T Business Wireless** • Only the **primary user** can request the PIN • Business accounts **can’t** use the \*PORT method or the myAT&T app • You must: - Request it online through your AT&T business account, **or** - Contact AT&T Business Support and have a rep email the PIN to you --- ### **3. How to Get a Recent Copy of Your AT&T Wireless Bill** A recent bill helps verify your account during the porting process. ### **How to access your bill** 1. Sign in at [https://www.att.com/](https://www.att.com/) with your wireless account login 2. You’ll see all bills linked to your wireless services ### **Download or view your bill** • **Download** for a PDF version • **View/Print** to open a printable PDF • **Bill & pay history** to see up to 16 months of past bills If you don’t see your bill, make sure you're signed in with the correct wireless user ID. --- ### **4. How to Request CSR Information or Contact AT&T** Some providers ask for CSR details during the port. If you need them, AT&T support can provide them. ### **Requesting CSR** • Contact **AT&T Support** • Ask for your **Customer Service Record (CSR)** for porting ### **How to contact AT&T for porting help** • Visit the AT&T **Contact Us** page: [https://www.att.com/support/contact-us/](https://www.att.com/support/contact-us/) • From there, you can reach wireless support by: - Phone - Chat - Online support options --- ### **Extra Tips for AT&T Customers** • Don’t disconnect your AT&T service until your number has fully transferred • If you plan to use your AT&T device with a new provider, you may need to **unlock your device** • If your PIN expires, simply request a new one ### **What to Do After You Gather Your Information** Once you have your AT&T account number, Transfer PIN, and bill, you can update your Voiply port request here: **How to Check and Update Your Port Request** [https://kb.voiply.com/how-to-check-and-update-your-port-request](https://kb.voiply.com/how-to-check-and-update-your-port-request) Use this link to upload missing info, correct details, or update your request so we can complete the transfer. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC