Voiply Desktop App - How to Make and Receive Calls

🔢 Making a Call

1. Open the Voiply Desktop App.
   Launch the app and navigate to the Keypad section from the left menu.

2. Enter the number.
   Use the on-screen dial pad or type the number directly in the “Phone Number…” field. You can also choose a contact from the Contacts tab.

   

3. Click the green phone icon.
   This will initiate the call.

4. You're connected!
   Once the call connects, a timer will begin to display call duration.

    

📥 Receiving a Call

1. When an incoming call is received, you’ll be notified with a pop-up on your screen and an alert within the app:

   • Desktop Notification:

   • In-App Alert:

     

2. Answer or reject the call.
   Click the green phone icon to answer or the red phone icon to decline.

🎛 Understanding In-Call Icons

During an active call, you’ll see several icons on the screen:

Icon	Function	Description
Speaker	Audio Output	Adjust or toggle your speaker settings during a call.
Pause / Hold	Place on Hold	Temporarily place the call on hold.
End Call	Hang Up	Disconnect the call.
Mute	Mute/Unmute Microphone	Mute your microphone so the other party can't hear you.
Keypad	Dialpad	Open the dial pad to enter numbers (e.g., for extensions or IVR menus).
Attended Transfer	Warm Transfer	Speak with the person you're transferring to before completing the transfer.
Blind Transfer	Immediate Call Transfer	Instantly transfer the call to another number without speaking to the recipient first.
Add Call / Conference	Start 3-Way Call	Add another participant to the call for a conference.
Info	Call Details	View metadata such as call ID, codec, call duration, or SIP status.
Record	Start/Stop Recording	Begin or end a recording of the active call (if enabled in your account).
Pop-Out Window	Open in New Window	Pops the call into a separate floating window for multitasking convenience.

 

Need Help?

If you run into any issues or need help with setup, feel free to reach out to Voiply Support for assistance.