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Premier - Voicemail Settings

This article will help you navigate voicemail options for your extension.

📞 Voicemail System (Dial x5001 or Voicemail Button)

Main Menu Options:

  1. New Messages

  2. Saved Messages

  3. Send Messages

  4. Set Call Forwarding

  5. Control Options

  6. Greetings

  7. Deleted Messages

  8. Universal Options (from any menu)


1️⃣ New Messages

  • 1 – Save message

  • 2 – Replay message

  • 3 – Forward to user

  • 4 – Delete message

  • 5 – Skip to next message

  • 6 – Reply (internal callers only)

  • 7 – Rewind 15 seconds

  • 8 – Pause/Continue

  • 9 – Fast forward 15 seconds


2️⃣ Saved Messages

  • Same options as "New Messages":

    • Save, Replay, Forward, Delete, Skip, Reply (internal only), Rewind, Pause, Fast Forward.


3️⃣ Send Messages

While recording or during playback:

  • 5 – Skip

  • 7 – Rewind

  • 8 – Pause/Continue

  • 9 – Fast forward

Choose destination:

  • 1 – To individuals (extension # required)

  • 2 – To all

  • 3 – To defined groups


4️⃣ Set Call Forwarding

  • 1 – To mailbox (same as Do Not Disturb)

  • 2 – To destination device

  • 3 – Turn forwarding on/off

  • 4 – Forward to current device (requires confirmation)


5️⃣ Control Options

  • 1 – Set voicemail password

  • 2 – Record name


6️⃣ Greetings

  • 1 – Record a new greeting

  • 2 – Review current greeting

  • 3 – Select a greeting


7️⃣ Deleted Messages

  • 1 – Retrieve to saved box

  • 2 – Replay message

  • 3 – Skip


8️⃣ From Any Menu

  • # – Return to previous menu

  • *# – Done with current action


📝 Notes:

  1. Replying is only available to internal callers.

  2. Extensions must be entered with a # at the end.

  3. Forwarding to mailbox is the same as Do Not Disturb (DND).

  4. "Forward to here" means all calls go to your current device, and confirmation is required.