Troubleshooting: Device Not Connecting to the Internet

Steps to Restore Internet Connectivity for Your Device

Turn off the device – Power off the device to ensure it can reset any temporary issues.
Reposition the device – Move the device to an open area or near a window to avoid interference and improve signal strength.
Check and switch the antennas – Swap the two antennas (left to right), ensuring both are tightly screwed in. This ensures both antennas are securely connected and functioning.
Turn the device back on – Power the device back on and check if the connection is restored.

Locate the reset button – The factory reset button is located in a small hole on the connection side of the gateway.
Reset the device – Use a paperclip or similar tool. Insert it into the hole and press down on the button for at least 30 seconds. Ensure the device is connected to power throughout this process.
Wait for the reset to complete – Once the reset is initiated, allow a few minutes for the device to fully reboot and return to factory settings. You may need to reconfigure your settings after this step.