--- title: Premier - How to Reset the Voicemail PIN in Hosted PBX description: Learn how Office Managers can reset a voicemail PIN for Premier users in the Voiply Business Portal to regain access and clear messages. --- [Skip to content](https://kb.voiply.com/premier-how-to-reset-the-voicemail-pin#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Business Phone Service](https://kb.voiply.com/business-phone-service) 3. [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) # Premier - How to Reset the Voicemail PIN in Hosted PBX ## Office Managers can quickly reset a Premier user’s voicemail PIN in the Business Portal by going to Users → Voicemail → Change Voicemail PIN, entering a new 4-digit PIN, and clicking Save. If you need to clear out voicemail messages but **don’t remember the PIN**, an Office Manager can reset it in just a few clicks from the Voiply Business Portal. ### Who Can Reset the Voicemail PIN? Only users with **Office Manager permissions** can make this change. If you're not an Office Manager, please contact the person on your account who has that access. --- ### How to Reset the Voicemail PIN **1. Log in to the Voiply Business Portal** **2. Select the User** - Click on **Users** **![](https://kb.voiply.com/hs-fs/hubfs/image-png-Feb-19-2026-03-21-09-1556-PM.png?width=334&height=101&name=image-png-Feb-19-2026-03-21-09-1556-PM.png)** - Choose the extension (user) that needs the voicemail PIN reset **3. Open the Voicemail Tab** - Click the **Voicemail** tab for that user - Scroll down to **Change Voicemail PIN** **4. Enter a New PIN** - Enter a new **4-digit PIN** - Click **Save ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Feb-19-2026-03-20-56-0536-PM.png?width=701&height=218&name=image-png-Feb-19-2026-03-20-56-0536-PM.png)** That’s it. The new PIN will take effect immediately. --- #### Important Notes - The PIN must be at least **4 digits** - For security, avoid using simple combinations like 1234 - The user can now access voicemail using the new PIN and clear messages --- ### Quick Recap Forgot the voicemail PIN for your landline? An Office Manager can reset it in the portal under **Users → Voicemail → Change Voicemail PIN → Save**. Need help finding your Office Manager? Reach out to your account admin or contact Voiply Support. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC