If you need to clear out voicemail messages but don’t remember the PIN, an Office Manager can reset it in just a few clicks from the Voiply Business Portal.
Who Can Reset the Voicemail PIN?
Only users with Office Manager permissions can make this change.
If you're not an Office Manager, please contact the person on your account who has that access.
How to Reset the Voicemail PIN
1. Log in to the Voiply Business Portal
2. Select the User
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Click on Users
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Choose the extension (user) that needs the voicemail PIN reset
3. Open the Voicemail Tab
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Click the Voicemail tab for that user
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Scroll down to Change Voicemail PIN
4. Enter a New PIN
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Enter a new 4-digit PIN
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Click Save
That’s it. The new PIN will take effect immediately.
Important Notes
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The PIN must be at least 4 digits
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For security, avoid using simple combinations like 1234
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The user can now access voicemail using the new PIN and clear messages
Quick Recap
Forgot the voicemail PIN for your landline?
An Office Manager can reset it in the portal under Users → Voicemail → Change Voicemail PIN → Save.
Need help finding your Office Manager? Reach out to your account admin or contact Voiply Support.