--- title: How to Reset the Voiply Mobile and Desktop App description: "Learn how to log out or reset the Voiply app on mobile and desktop. Follow these simple steps to sign out or switch accounts and get set up again in minutes.\"" --- [Skip to content](https://kb.voiply.com/how-to-reset-the-voiply-mobile-app#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Business Phone Service](https://kb.voiply.com/business-phone-service) 3. [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) # How to Reset the Voiply Mobile and Desktop App ## When would you need this? If you want to sign out of the app or switch to a different account, resetting the Voiply mobile app will clear all stored data and settings so you can start fresh. > **Heads up:** Resetting the app will remove your account info and all saved settings. You will need to re-enter your credentials after the reset. --- ### Mobile App The mobile app does not have a separate log out option. To sign out or switch accounts, you will need to reset the app. **Step 1:** Open the Voiply mobile app and tap the **Settings** icon in the top navigation bar. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Apr-09-2026-06-39-58-0723-PM.png?width=418&height=361&name=image-png-Apr-09-2026-06-39-58-0723-PM.png) **Step 2:** Scroll down to the **Provisioning** section at the bottom of the Settings menu. **Step 3:** Tap **Reset Application**. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Apr-09-2026-06-40-13-7086-PM.png?width=370&height=527&name=image-png-Apr-09-2026-06-40-13-7086-PM.png) **Step 4:** A confirmation prompt will appear. Tap **Wipe Storage** to confirm. The app will reset and return to the setup screen. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Apr-09-2026-06-40-31-1182-PM.png?width=396&height=454&name=image-png-Apr-09-2026-06-40-31-1182-PM.png) --- ### Desktop App #### Reset Application Use this if you want to fully clear all data and settings — for example, when switching accounts. **Step 1:** Click the **Settings** icon at the bottom of the left sidebar. **Step 2:** Click **Reset Application**. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Apr-09-2026-06-41-57-6866-PM.png?width=186&height=475&name=image-png-Apr-09-2026-06-41-57-6866-PM.png) **Step 3:** A confirmation prompt will appear saying *"This will clear all data stored in the app, including your account and settings."* Click **Reset** to confirm. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Apr-09-2026-06-42-12-9813-PM.png?width=485&height=137&name=image-png-Apr-09-2026-06-42-12-9813-PM.png) --- ### After Logging Out or Resetting You can log back in with your existing credentials or set up a new account. If you need help getting back in, [contact our support team](https://kb.voiply.com/how-do-i-contact-voiplys-support).   - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC