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Understanding Refunds, Cancellations, and Billing Charges

If you’re canceling a service or reviewing charges on your account, it helps to understand how refunds and billing cycles work. This guide walks you through what to expect before, during, and after a cancellation so you always know where you stand.

Cancellation Policy

You can cancel your order or service at any time. A few things to keep in mind:

  • After submitting your cancellation request, it is processed within 24 hours, and the service becomes inactive once the request is completed.

  • Once the cancellation is processed and the service becomes inactive, you should not see further charges.

If you canceled during your final month, you shouldn’t see any additional billing.

Refund Policy

Refunds may apply depending on the timing of the cancellation and the type of order.

Here’s what to expect:

  • Voiply offers a 30-day money-back guarantee for eligible services. If you cancel within the first 30 days, you may receive a full refund.

  • Devices provided for free must be returned before a refund can be processed. This ensures the account is fully closed and eligible for reimbursement.

  • Refunds are typically processed once the order or service is canceled.

  • Processing time depends on your payment method.

  • If you cancel on the same day you placed the order, the refund window may be shorter and easier to process.

  • If you cancel before your billing term ends, you may receive a pro-rated refund for unused, eligible months.

Why You May Still See Charges

Here are the most common reasons charges may still appear:

Pro-Rated Billing

If you cancel before the billing cycle is complete:

  • You may be charged for the portion already used.

  • You may receive a pro-rated refund for unused, eligible time.

Cancellation Date Matters

Canceled during your last month?
You should not see further charges.

Canceled earlier than your last month?
Your account may adjust with pro-rated charges or credits depending on what remains in the term.

Confirming Your Cancellation

Make sure you receive a confirmation email or ticket update. This serves as proof that your cancellation has been completed.

Need Help?

If anything looks unclear or you have questions about your billing, refund eligibility, device returns, or cancellation status, our support team is here to help.

Takeaway: This guide gives you a clear, simple overview of how cancellations, refunds, billing charges, and device returns work with Voiply.