--- title: Whitelist Voiply’s Email for Voicemail Delivery description: Learn how to whitelist Voiply’s voicemail email address (pbx@voiply.tel) across Gmail, Outlook, Yahoo, iCloud, Comcast, AOL, and more so you never miss voicemail-to-email notifications. --- [Skip to content](https://kb.voiply.com/how-to-whitelist-voiplys-email-for-voicemail-delivery#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Getting Started](https://kb.voiply.com/getting-started) 3. [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) # Whitelist Voiply’s Email for Voicemail Delivery ## If you’re not receiving voicemail-to-email messages from Voiply, it’s often because your email provider is marking them as spam. The fix? Whitelist our sending address: pbx@voiply.tel. Whitelisting tells your email provider “always trust emails from this sender” so you never miss important voicemail notifications. ### General Tip Before diving into provider-specific steps: - **Check your spam/junk folder** for missing voicemail emails. - Mark any voicemail emails from pbx@voiply.tel as *“Not Spam”* or *“Safe.”* - Then follow the steps below to make it permanent. --- ### Gmail 1. Open Gmail and click the **gear icon > See all settings**. 2. Go to the **Filters and Blocked Addresses** tab. 3. Click **Create a new filter**. 4. In the *From* field, type: **pbx@voiply.tel**. 5. Click **Create filter**. 6. Check **Never send it to Spam**. 7. Click **Create filter** again to save. --- ### Outlook / Hotmail / Live 1. Sign in and click the **gear icon > View all Outlook settings**. 2. Go to **Mail > Junk email**. 3. Under **Safe senders and domains**, click **Add**. 4. Enter **pbx@voiply.tel**. 5. Click **Save**. --- ### Yahoo Mail 1. Log in to Yahoo Mail. 2. Click the **Settings icon > More Settings**. 3. Go to **Filters > Add new filters**. 4. Name the filter "Voiply". 5. In the *From* field, type **pbx@voiply.tel**. 6. Choose to send to **Inbox**. 7. Save. --- ### Apple Mail (iCloud) 1. Log in at iCloud.com. 2. Click the **gear icon > Preferences**. 3. Go to the **Rules** tab. 4. Click **Add Rule**. 5. Set: *If a message is from* **pbx@voiply.tel**, *Then move to* **Inbox**. 6. Save the rule. --- ### Comcast / Xfinity 1. Log in to your Xfinity Connect email. 2. Click the **gear icon > Settings**. 3. Go to **Advanced Settings**. 4. Find **Email Safe List**. 5. Add **pbx@voiply.tel** to your safe senders. 6. Save. --- ### AOL 1. Log in to AOL Mail. 2. Open **Options > Mail Settings**. 3. Go to **Spam Settings**. 4. Under *Allowed Senders and Domains*, add **pbx@voiply.tel**. 5. Save. --- ### Other Providers Most email systems have a “safe sender,” “whitelist,” or “allow list” option in their settings. If you don’t see your provider listed, look for: - Filters or Rules in settings - Safe senders or Safe lists - Junk mail or Spam controls Add **pbx@voiply.tel** wherever your provider lets you trust or whitelist an email. --- ### Still Not Working? - Double-check that your mailbox isn’t full. - Try adding **pbx@voiply.tel** to your contacts. - If voicemail emails are still missing, contact Voiply Support so we can help troubleshoot further. --- ✅ **Takeaway:** Once you whitelist **pbx@voiply.tel**, voicemail-to-email messages should land in your inbox every time without fail. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC