--- title: How to resolve issues during the checkout process for Voiply Home description: Encountering issues during the Voiply Home checkout process? Read our guide for troubleshooting tips and step-by-step solutions to ensure a smooth purchase. --- [Skip to content](https://kb.voiply.com/how-to-resolve-issues-during-the-checkout-process-for-voiply-home#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Home Phone Service](https://kb.voiply.com/home-phone-service) 3. [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) # How to resolve issues during the checkout process for Voiply Home ## Encountering issues during the Voiply Home checkout process? Read our guide for troubleshooting tips and step-by-step solutions to ensure a smooth purchase. Some customers might have a bit of an issue checking out, this can be attributed to a few things. This guide will show you how to check a few things if you are having an issue completing the checkout process. ### Safari 1. Open your Safari browser. 2. Click on the Safari menu and choose Preferences. 3. Click on the Privacy tab. 4. Under the Cookies and website data: section, un-select Block all cookies ![](https://storage.crisp.chat/users/helpdesk/website/411bd1d9ec6f0000/image_1vs7iem.png) ### 1. Be sure that you have filled out all required fields when checking out. This includes Email, Name, Phone, Address, City, State, ZIP, Card number, and agreeing to the Voiply TOS. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Dec-04-2025-04-33-19-3558-PM.png?width=594&height=720&name=image-png-Dec-04-2025-04-33-19-3558-PM.png) ### 2. Next we can take a look at if an blocker is enabled. This is usually installed and can be found in the add ons or extensions portion of your browser. **Google Chrome** *Built-in blocking* 1. Open Chrome. 2. Go to the site. 3. Tap the **lock icon** (if on desktop) and open **Site settings**. 4. Set **Ads** or **Pop-ups and redirects** to **Allow**. 5. Refresh. *Ad blocker extensions (desktop only)* 1. Click the **puzzle icon**. 2. Pick your ad-blocker. 3. Pause it, disable it, or remove it. 4. Refresh. **Mozilla Firefox** *Built-in protection* 1. On the site, click the **shield icon** by the URL. 2. Turn **Enhanced Tracking Protection** off. 3. Refresh. *Add-ons* 1. Hit the **three lines** menu. 2. Go to **Add-ons and themes**. 3. Disable or remove the ad-blocker. 4. Refresh. **Safari (Mac)** *Built-in blocking* 1. Open Safari. 2. Go to **Safari > Settings** (or **Preferences**). 3. Click **Websites**. 4. Choose **Content Blockers**. 5. Set the site to **Allow**. 6. Refresh. *Extensions* 1. Safari > **Settings > Extensions**. 2. Uncheck or uninstall the ad-block extension. 3. Refresh. **Safari (iPhone/iPad)** *Turn off Content Blockers for a specific site* 1. Open Safari and go to the site. 2. Tap the **aA icon** in the address bar. 3. Choose **Turn Off Content Blockers**. 4. Refresh. *Turn off a content-blocking app completely (AdGuard, AdBlock, 1Blocker, etc.)* 1. Open **Settings** on your device. 2. Scroll down to **Safari**. 3. Tap **Extensions** or **Content Blockers** (varies by iOS version). 4. Toggle off the ad-blocking app. 5. Go back to Safari and refresh. **Internet Explorer** *Tracking Protection Lists* 1. Open Internet Explorer. 2. Click the **gear icon**. 3. Go to **Safety > Tracking Protection**. 4. Disable any active lists. 5. Restart IE. *Add-ons* 1. Gear icon > **Manage add-ons**. 2. Look under **Toolbars and Extensions**. 3. Disable any ad-blocking extensions. 4. Restart IE.   ### 3.  Be sure that you have enabled 3rd party cookies: **Google Chrome** 1. Open Chrome. 2. Click the **three dots** in the top right. 3. Go to **Settings**. 4. Select **Privacy and security**. 5. Click **Third-party cookies** (or **Cookies and other site data**, depending on your version). 6. Choose **Allow third-party cookies**. 7. Restart or refresh your browser tabs. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Dec-04-2025-04-34-56-6394-PM.png?width=670&height=760&name=image-png-Dec-04-2025-04-34-56-6394-PM.png)   **Firefox** 1. Open Firefox. 2. Click the **three lines** menu in the top right. 3. Go to **Settings**. 4. Click **Privacy & Security**. 5. Under **Enhanced Tracking Protection**, choose **Standard**. - Strict mode blocks most third-party cookies, so switching to Standard allows them. 6. Scroll down to **Cookies and Site Data** if you want to confirm additional options. 7. Refresh the browser. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Dec-04-2025-05-02-43-9864-PM.png?width=970&height=748&name=image-png-Dec-04-2025-05-02-43-9864-PM.png)   **Microsoft Edge** 1. Open **Microsoft Edge**. 2. Click the **three dots** in the top right corner. 3. Select **Settings**. 4. On the left menu, click **Privacy, search, and services**. 5. Scroll down to the **Cookies and site data** section. 6. Make sure **Allow sites to save and read cookie data (recommended)** is turned **on**. 7. Make sure **Block third-party cookies** is turned **off**. ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Dec-04-2025-04-38-14-6371-PM.png?width=670&height=244&name=image-png-Dec-04-2025-04-38-14-6371-PM.png) ### 4. If you have checked out everything, please start a chat with us or give us a ring at (844) 843-4175. We can give a hand with getting your order processed. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC