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      Residential - How to Make a Payment for a Past-Due Account

      This guide explains how to make a payment for a past-due residential account to restore service.

      Steps to Make a Payment

      1. Login to Your Account

      2. Suspension Notification

        • Once logged in, a pop-up window will notify you that the account has been suspended.

        • Click the Update Payment Information button.

      3. Access Billing Page

        • This will redirect you to the Billing page.

        • Click View Details to see the breakdown of the bill.

      4. Update Payment Method

        • Click the Update Payment Method button to add a payment method.

      5. Select and Process Payment

        • Choose your preferred payment method.

        • Click the Continue button to process the payment.

      6. Confirm Payment & Restore Service

        • After successfully making the payment, reload the page.

        • Your home service should now be restored.

      Notes:

      • If the payment fails, verify that the entered payment details are correct.

      • For further assistance, contact support.

      • Ensure the payment method used is valid and has sufficient funds.

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