Residential - How to Make a Payment for a Past-Due Account

This guide explains how to make a payment for a past-due residential account to restore service.

Steps to Make a Payment

  1. Login to Your Account

  2. Suspension Notification

    • Once logged in, a pop-up window will notify you that the account has been suspended.

    • Click the Update Payment Information button.

  3. Access Billing Page

    • This will redirect you to the Billing page.

    • Click View Details to see the breakdown of the bill.

  4. Update Payment Method

    • Click the Update Payment Method button to add a payment method.

  5. Select and Process Payment

    • Choose your preferred payment method.

    • Click the Continue button to process the payment.

  6. Confirm Payment & Restore Service

    • After successfully making the payment, reload the page.

    • Your home service should now be restored.


Notes:

  • If the payment fails, verify that the entered payment details are correct.

  • For further assistance, contact support.

  • Ensure the payment method used is valid and has sufficient funds.

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