--- title: Internet Service - Understanding the 1GB Internet Plan (WiFi Not Supported) description: Learn why Voiply’s 1GB Internet Plan has WiFi disabled by design. This plan is dedicated to keeping your VoIP phone reliably connected all month long and is not intended for general internet use. --- [Skip to content](https://kb.voiply.com/internet-service-understanding-the-1gb-internet-plan-wifi-disabled#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Internet Service](https://kb.voiply.com/internet-service) # Internet Service - Understanding the 1GB Internet Plan (WiFi Not Supported) ## The 1GB Internet Plan from Voiply is designed specifically to support your VoIP phone service. If you’re trying to connect to WiFi and not seeing a signal, that’s expected — this plan does not support WiFi. #### Why WiFi Is Not Supported This plan is **exclusively intended for use with your VoIP phone adapter**. By removing WiFi support, we ensure that the entire 1GB of monthly data is fully dedicated to powering your phone service. This helps: - Maintain **reliable call quality** - Prevent interruptions or dropped calls - Ensure your phone stays **connected all month long** #### What This Means for You - The service must be used by connecting your **VoIP adapter directly via Ethernet**. - This plan **does not support any WiFi-enabled devices** or general internet usage (e.g., browsing, streaming, etc.). #### Need WiFi or Full Internet Access? If you need WiFi or want to use your internet for other devices, we recommend switching to a **standard internet plan** that includes full WiFi support.  [https://www.voiply.com/pricing](https://www.voiply.com/pricing) #### Questions? Our support team is happy to help you explore your options or make adjustments to your service. [CONTACT US!](https://kb.voiply.com/how-do-i-contact-voiplys-support) - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC