Guide to Managing Active Calls: Effective Strategies and Best Practices
The Home page has an ACTIVE CALLS section that shows graphical and statistical information about current calls. This information updates automatically as active calls change.
Topics:- Call Graphs
- Statistics Panel
Active Calls Page
Call Graphs
The left side of the Home page shows call graphs. These graphs display calls by hour and day, allowing you to see trends in system usage. For more information about call details, see “Viewing Call History."
Statistics Panel
The right side of the Active Calls page has a Statistics panel that shows the status and activity of the system, as described in the following table. The refresh button at the top-right side of the panel allows you to update the statistics shown.
