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      Voiply Mobile App Troubleshooting

      A Step-by-step guide on troubleshooting the Voiply Mobile App.

      After setting up your Voiply Mobile App you might face a few issues with making or receiving calls, here are some troubleshooting tips to get everything online!
      • Ensure SIP ALG is disabled on your home router - SIP ALG can cause issues with inbound and outbound calling in some instances.
      • Check that you don't have the Voiply Mobile App installed on more than one device - Having the Voiply Mobile App installed on multiple devices is not supported at this time and will cause issues when ringing your App and Adapter at the same time.
      • If you are having issues with inbound calls, try switching your cell phone to mobile data and then restarting the App. A reboot to the adapter may also help resolve inbound issues.
      • Issues with inbound and outbound calls can also be resolved by resetting the Voiply Mobile App