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Voiply Mobile App Troubleshooting

A Step-by-step guide on troubleshooting the Voiply Mobile App.

After setting up your Voiply Mobile App, you might face a few issues with making or receiving calls. Here are some troubleshooting tips to get everything back online!

  • Disable SIP ALG on your home router – SIP ALG can cause issues with inbound and outbound calling in some instances. For help disabling it, check out our article: How to Disable SIP ALG for Voiply Home Users.
  • Check that the Voiply Mobile App is only installed on one device – Having the app installed on multiple devices is not supported at this time and can cause issues when ringing your app and adapter at the same time.
  • For inbound call issues, try switching to mobile data and restarting the app – A reboot of your adapter may also help resolve inbound issues.
  • Reprovision the Voiply Mobile App – Issues with inbound and outbound calls can often be resolved by reprovisioning the app. See our article: How to Reprovision the Voiply Mobile App.
  • Reset the Voiply Mobile App (last resort) – If reprovisioning does not resolve the issue, you can reset the app. Please note that resetting will wipe all data stored in the application, so this should only be done if other steps have not worked. See our article: How to Reset the Voiply Mobile App Account.

If the issue persists after trying all of the steps above, you can open a support ticket and our team will be happy to help. See our article: How to Use Support Tickets in Your Voiply Portal.