--- title: Premier - Quick Guide to Common Tasks in Hosted PBX description: Step by step guide to common tasks within the premier business portal. --- [Skip to content](https://kb.voiply.com/quick-guide-to-common-tasks#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Business Phone Service](https://kb.voiply.com/business-phone-service) 3. [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) # Premier - Quick Guide to Common Tasks in Hosted PBX ## Step by step guide to common tasks within the premier business portal. **Topics:** - Resetting a Password - Replacing Employees - Moving a Phone - Changing Open Hours - Setting New Holidays - Setting Call Forwarding - Blocking a Caller ### Resetting a Password 1. On the menu bar, click **Users** 2. Click the name of the user that needs a password change. 3. Scroll down to the Change Password section, and then enter a new numeric password in the **New Password** and **Confirm New Password** fields. 4. Click **Save.** ### Replacing Employees If you have a new employee taking over an old employee’s Extension: 1. On the menu bar, click **Users** 2. Click the name of the user being replaced. 3. Change the name, department, email address, and password, as appropriate, and then click **Save**. 4. To reset the mailbox for the new employee, click the Voicemail tab, scroll down to the Data section, click **Clear Data** followed by Yes at the confirmation prompt, and then click **Save.** ### Moving a Phone If a user changes offices, we recommend moving the phone. The user’s extension will follow the phone. Otherwise, use the following procedure to reassign phones: 1. On the menu bar, click **Inventory** 2. Click the **Phone Hardware** tab. 3. Click the MAC address of the appropriate phone. 4. In the pop-up window, reassign the extensions, and then click **Save**. ### Changing Open Hours 1. On the menu bar, click **Time Frames** 2. Click the name of the time frame you want to edit. 3. In the pop-up window, change the **When** setting. Use the check boxes, sliders, and text fields to adjust the open hours rules, as appropriate. 4. Click **Save** ### **Setting New Holidays** Setting new holidays is a 2-step procedure. First, create or edit a Time Frame, and then configure user Answering Rules for that time frame. 1. Set the time frame: 2. On the menu bar, click **Time Frames** 3. Click **Add Time Frame** to add a new time frame or click the **Name** of the time frame you want to edit. 4. In the pop-up window, enter or edit the name for the holiday, click when it occurs, and use the check boxes, sliders, and text fields to adjust the rules, as appropriate. 5. Click Save. 6. Set the user answering rules: 7. On the menu bar, click **Users** 8. Click the **Name** of a user who needs the time frame applied to him. 9. Click the **Answering Rules** link. 10. Check to see whether the time frame already applies to that user. Otherwise click **Add Rule**. 11. Using the Time Frame drop-down list, select the time frame you defined in step 1. 12. Complete the other settings as appropriate. 13. Click **Save**. 14. Reorder the time frames as needed to ensure the new rule will take precedence. ### Setting Call Forwarding 1. On the menu bar, click **Users** 2. Click the name of the user you want to forward. 3. Click the **Answering Rules** tab. 4. Hover over a time frame, and then click the pencil icon. 5. In the pop-up window, select the appropriate **Call Forwarding** check box and enter the extension, number, or phone. Note: Your main number usually is associated with a user called the “Inbound Route.” For more information about Call Forwarding, see “Adding Answering Rules” on page. 6. Click **Save** ### **Blocking a Caller** 1. On the menu bar, click **Users** 2. Click the name of the user that needs a block. To block a caller from the main number, look for the Inbound Route user. 3. Click the **Answering Rules** tab. 4. Click the **Allow/Block** button. 5. In the pop-up window, enter the caller’s number under **BLOCKED NUMBERS**, and then click '\*\*+\*\*' 6. 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