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Porting Your Number to Voiply

Porting your number to Voiply allows you to keep your existing phone number while moving your service to our platform. To ensure a smooth and timely transfer, we strongly recommend gathering the required information ahead of time. Depending on when you decide to port your number, the request may be submitted automatically during checkout or manually after your order is placed.

What You’ll Need

Recent Phone Bill or Invoice (Proof of Ownership)

A recent invoice confirms that you’re the authorized owner of the phone number. It should be:

  • Dated within the last 30 days

  • Showing your account name and service address

  • Listing the phone number(s) being ported

  • Showing your account number, if applicable

If your invoice does not list your phone numbers, you can upload:

  • A screenshot from your current carrier’s online portal showing the numbers, or

  • A Customer Service Record (CSR) from your carrier

If none of these are available, email porting@voiply.com and our team can help identify alternative options.

Customer Service Record (CSR)

A CSR is not required, but it can greatly speed up approval and help prevent rejections.

Why it matters:

  • Carriers validate port requests using CSR data

  • CSR information may differ from what appears on your billing statement

  • Uploading a CSR upfront helps ensure your request matches carrier records

Need help with documents?
See: How to Provide Your CSR and Copy of Bill for Porting
https://kb.voiply.com/how-to-provide-your-csr-and-copy-of-bill-for-porting

Automatic Port Request Submission (During Checkout)

When placing a new order, selecting Keep My Number automatically submits a port request as part of the checkout process.

This option is ideal if you’re ready to port your number right away and have your account information available.

If you prefer to start service first and port later, you can choose a new temporary number during checkout and submit a port request at a later time.

Submitting a Port Request After Your Order Is Placed

If you did not port a number during checkout, or if you want to transfer an additional number to an existing Voiply account, you can submit a port request manually from your Voiply Portal.

This is commonly used when:

  • You decide to port your number after service is already active

  • You want to move another number from a different provider

  • You’re adding a new line to your existing account

Submitting a Port Request from the Voiply Portal

(Transfer Existing Number)

The Transfer Existing Number option is used after your order is placed to port a number into an existing Voiply account.

How to Start a Port Request in the Portal

  1. Log in to your Voiply Portal
    https://app.voiply.com/portal-login 

  2. Navigate to Port  Numbers from your dashboard. Click Port.  

  3. Complete the Porting Form

    1. Enter the required details exactly as they appear with your current provider. Click Next. 

    2. Provide Account Information

      • Enter your account number and PIN from your current provider, then click Next. 

    3. Authorize the Transfer

      • Grant Voiply permission to port your number by signing the authorization form.
      • Your signature must match the name on your phone bill. 

    4. Submit & Confirm

      • Click Next to finalize the request.

Porting Details

Here’s what to expect once your port is in progress:

  • Most ports complete within 7–10 business days

  • Your existing service remains active until the transfer finishes

  • There is no downtime during the transition

  • A temporary number can be assigned upon request

  • You’ll receive updates by email and SMS throughout the process

Need Assistance?

If you’re unsure which documents to upload or need help getting the correct information, email porting@voiply.com. Our porting team is here to make the process easy.

Takeaway

You can port your number during checkout or later from the Voiply Portal using Transfer Existing Number. This option is specifically for customers who decide to port a number or add another transferred number after their order is placed.