Porting - Frequently Asked Questions

How much does it cost to Port a Number to Voiply?

Voiply does not charge to port in or out a number, the porting service is free of charge.

How do I start the porting process?

You can review our guide on porting your numbers here.

How long will it take to port my number?

Port lengths are subject to change based on which carrier you’re porting from. Port times range from 3-10 day minimums usually. If a port is considered “complex” by the losing carrier, it will extend processing time by a few days.

What will happen if my port request is rejected?

We will be in touch via email with the current status of your port, if for whatever reason it is rejected, we can work with you to resolve this quickly. In most cases its missing or incorrect information that can be corrected.

Can I expedite my port request?

We always try to get your number ported in the shortest amount of time possible, but delays may occur because of a holiday, or a port rejection. There are also certain time limits set up by the FCC. With that being said at this time Voiply does not offer an option to expedite port requests.

Do I need to keep my current number active, will there be any downtime during the porting process?

You will want to keep your current number/service active while you port into Voiply. You should not experience any downtime during the process, your service will still function with your old carrier until the port is completed on our end. It is important to have your Voiply equipment setup before the FOC date, this will ensure a seamless transition. Please reach out to our Support Team via chat if you have any questions about the setup process.

Am I able to port out numbers that I picked out during my checkout process with Voiply?

Yes, that is not an issue at all! Please reach out to our Support Team via chat to get the port out process started.

I have ported my number to Voiply, what should I do with my old account?

Once everything has been ported over to Voiply and everything is working as it should, it is best to reach out to your old provider to ensure that the account will be closed and to settle up anything else they might need from you.

I have my Caller ID with Name setup on my number, will this transfer when porting?

If you had CNAME setup with your previous provider, it will not be transfered. Please reach out to our Support Team via chat to ensure all CNAME changes are processed.

How long should I wait for updates?

Most ports take 3 days to receive an update. Any time a port is rejected, it will reset the processing time for the port.

When should I file with the FCC?

The losing carrier is required to provide the correct information for the end user to port out. If the carrier refuses to provide the correct information, or provides information they proceed to reject, you may need to file with the FCC.

Why do I need to provide a recent phone bill when porting my number?

A recent phone bill helps us verify important account details with your current provider — such as your account name, service address, phone number, and account number. This information is required to process your number transfer smoothly and without delays.

What should be included in the phone bill I submit?

Your phone bill should clearly show:

• The account holder’s name

• The service address

• The phone number(s) you want to transfer

• The account number associated with your current provider

Make sure the document is recent (from the last 30 days) and legible.

What is a Customer Service Record (CSR)?

A CSR is an official document from your current phone provider that lists all the details tied to your phone number(s). It includes the exact information used by carriers to verify and process porting requests.

Can I use a CSR instead of a phone bill?

Yes! A Customer Service Record (CSR) is an excellent alternative to a phone bill and is often even more accurate. You can request one from your current provider and upload it when submitting your port request in the Voiply Portal.

What happens if I don’t upload a bill or CSR?

Without a phone bill or CSR, there’s a higher chance your port request may be delayed or rejected due to mismatched or missing information. Uploading one of these documents significantly increases the chances of a successful and timely transfer.

Please feel free to reach out to us if you have any further questions! Contact Support