--- title: How To Use Your Answering Machine for Voiply Online Residential description: A Step-by-step guide on how you can use your own answering machine with Voiply --- [Skip to content](https://kb.voiply.com/how-to-use-your-answering-machine-for-voiply-online-residential#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Home Phone Service](https://kb.voiply.com/home-phone-service) 3. [Account Management](https://kb.voiply.com/home-phone-service#account-management) # How To Use Your Answering Machine for Voiply Online Residential ## If you prefer to use the answering machine on your home phone instead of Voiply's voicemail, you can adjust your voicemail settings in the Residential Portal. This guide will show you exactly where to go in the new interface and how to make the changes. ### Step-by-Step Guide ### 1. Log in to your Residential Portal Go to your portal and sign in with your account email and password. ### 2. Open the Voicemail Settings On the main dashboard, locate the **Quick Actions** section. Select **Voicemail** (described as *"Configure greetings & messages"*). ![](https://kb.voiply.com/hs-fs/hubfs/image-png-Mar-03-2026-05-56-41-9512-PM.png?width=334&height=312&name=image-png-Mar-03-2026-05-56-41-9512-PM.png) ### 3. Disable Voiply Voicemail In the **Manage Voicemail** panel: - Find **Enable Voicemail** - Toggle the switch **off** **![](https://kb.voiply.com/hs-fs/hubfs/image-png-Mar-03-2026-05-56-57-7582-PM.png?width=466&height=290&name=image-png-Mar-03-2026-05-56-57-7582-PM.png)** - Scroll down and select **Save![](https://kb.voiply.com/hs-fs/hubfs/image-png-Mar-03-2026-05-57-17-9812-PM.png?width=461&height=123&name=image-png-Mar-03-2026-05-57-17-9812-PM.png)** This turns off Voiply's voicemail so your home phone's own answering machine can pick up instead. --- #### Important Notes - Voiply voicemail cannot be fully removed from the system. - If your answering machine does not pick up within 120 seconds, the call will roll over to Voiply voicemail. - Any voicemail sent to Voiply will still go to the email address listed in your voicemail settings. --- #### That's it! Once voicemail is disabled, your home phone's answering machine will handle your messages as long as it picks up before the 120-second Voiply fallback. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC