--- title: How to Get Your Porting Information from T-Mobile description: If you're transferring your number from T-Mobile to another service provider, you’ll need your account number, a Temporary Port Out PIN (TPOP), and a recent T-Mobile bill. T-Mobile also requires that Port Out Protection is turned off before your number can be moved. This guide walks you through everything you need. --- [Skip to content](https://kb.voiply.com/how-to-get-your-porting-information-from-t-mobile#main-content) English Show submenu for translations ![](https://kb.voiply.com/hs-fs/hubfs/image20191003143248_zbk0vb-1.png?width=100&height=75&name=image20191003143248_zbk0vb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Voiply Knowlege Base](https://kb.voiply.com/) 2. [Number Parking](https://kb.voiply.com/number-parking) # How to Get Your Porting Information from T-Mobile ## If you're transferring your number from T-Mobile to another service provider, you’ll need your account number, a Temporary Port Out PIN (TPOP), and a recent T-Mobile bill. T-Mobile also requires that Port Out Protection is turned off before your number can be moved. This guide walks you through everything you need. ### **1. How to Find Your T-Mobile Account Number** Your T-Mobile account number appears in your online account or the T-Mobile app. ### **Find it online** 1. Sign in at **my.t-mobile.com** 2. Go to **Profile** 3. Select **Account Information** 4. You’ll see your **Account Number** listed there ### **Find it in the T-Mobile app** 1. Open the **T-Mobile** app 2. Tap **Account** 3. Select **Profile Settings** 4. Your account number will be displayed ### **Prepaid customers** Account numbers do not appear online for prepaid lines. • Contact **T-Mobile Prepaid Support** to request it. --- ### **2. How to Generate Your T-Mobile Temporary Port Out PIN (TPOP)** T-Mobile uses a **Temporary Port Out PIN (TPOP)** instead of a standard Transfer PIN. You must provide this PIN to your new provider to complete the transfer. ### **Before generating your PIN** • Only the **Primary Account Holder** can generate the TPOP • **Port Out Protection** must be disabled for the line • You must generate the TPOP while using the T-Mobile network (not Wi-Fi) • Turn off any VPN or private relay services (such as **iCloud Private Relay**) ### **What you’ll need for the transfer** • Your T-Mobile **account number** • The **Temporary Port Out PIN** • The **account PIN / passcode** • Government accounts must contact T-Mobile directly for assistance --- #### **Option 1: T-Life App (Postpaid)** 1. Open the **T-Life app** on the device with the active SIM/eSIM 2. Make sure Wi-Fi is OFF and you’re on the T-Mobile network 3. Tap **Manage** 4. Tap the gear icon (top right) 5. Select **Permission & controls** 6. Select **Transfer PIN** 7. Complete any required verification 8. Tap **Create PIN** 9. Your Temporary Port Out PIN will display — write it down 10. Make sure **Port Out Protection** is turned off --- #### **Option 2: T-Mobile.com (Postpaid)** 1. Log in at **my.t-mobile.com** from a mobile browser 2. Tap your name in the top-right corner 3. Select **Profile** 4. Select **Permissions & controls** 5. Select **Transfer PIN** 6. Complete any verification steps 7. Tap **Create PIN** 8. Your TPOP will display 9. Select **Okay** 10. Turn off **Port Out Protection** if it is enabled **Notes:** • You must be using your **mobile device**, not a desktop browser • Your device must be on the **T-Mobile network**, not Wi-Fi --- #### **Option 3: Prepaid Lines** 1. Log in to your **T-Mobile.com** account 2. Go to **My T-Mobile** (upper-right menu) 3. Select **My Profile** 4. Choose **Request Transfer PIN** 5. Review the options and select **Get a Transfer PIN** 6. The TPOP will be displayed 7. Turn off **Port Out Protection** to use the PIN --- ### **Troubleshooting Issues Generating Your PIN** If you're having trouble generating the TPOP: 1. Use the device with the active SIM/eSIM 2. Turn OFF Wi-Fi and ensure you’re on the T-Mobile network 3. Turn off VPNs or private relay (such as **iCloud Private Relay**) 4. Try again later if you receive an error message 5. Only the **Primary Account Holder** can generate the PIN If you're still stuck, contact T-Mobile at **1-800-937-8997**. --- ### **3. Manage Port Out Protection** T-Mobile’s **Port Out Protection** is a free security feature that blocks unauthorized number transfers. ### **What to know** • Must be disabled **before** you generate or use a TPOP • Must be removed individually for each line • Only the **Primary Account Holder** can disable it • Prepaid users can request assistance from support to remove it ### **How to disable Port Out Protection** • Log in with your **T-Mobile ID** • Go to **Manage Port Out Protection** • Turn it OFF for the line you want to transfer --- ### **4. How to Get a Recent Copy of Your T-Mobile Bill** A recent bill may be required by your new provider. ### **How to access your bill** 1. Sign in at **my.t-mobile.com** 2. Go to **Billing** ### **Download or view** • View / Print your bill • Download a PDF version • Access past statements as needed --- ### **5. How to Request CSR Information or Contact T-Mobile** ### **Requesting CSR** If your new provider requests a Customer Service Record (CSR): • Contact **T-Mobile Support** and request your CSR for porting ### **How to contact T-Mobile** Visit **t-mobile.com/support** or call **1-800-937-8997** Support options include: • Chat • Phone support • In-app messaging --- ### **What to Do After You Gather Your Information** Once you have your T-Mobile account number, Temporary Port Out PIN, and bill, update your Voiply port request here: **How to Check and Update Your Port Request** [https://kb.voiply.com/how-to-check-and-update-your-port-request](https://kb.voiply.com/how-to-check-and-update-your-port-request) This page shows you how to upload your documents, correct information, or submit missing details so your port can be completed successfully. - [Getting Started](https://kb.voiply.com/getting-started#main-content) - [Account Setup & Verification](https://kb.voiply.com/getting-started#account-setup-verification) - [Billing Basics](https://kb.voiply.com/getting-started#billing-basics) - [Calling and Service Limitations](https://kb.voiply.com/getting-started#calling-and-service-limitations) - [Features & Enhancements](https://kb.voiply.com/getting-started#features-enhancements) - [Network Setup](https://kb.voiply.com/getting-started#network-setup) - [Using the Voiply Mobile App](https://kb.voiply.com/getting-started#using-the-voiply-mobile-app) - [Porting Your Number](https://kb.voiply.com/porting-your-number) - [Home Phone Service](https://kb.voiply.com/home-phone-service#main-content) - [Cancellation and Returns](https://kb.voiply.com/home-phone-service#cancellation-and-returns) - [Troubleshooting](https://kb.voiply.com/home-phone-service#troubleshooting) - [Billing and Payments](https://kb.voiply.com/home-phone-service#billing-and-payments) - [Account Management](https://kb.voiply.com/home-phone-service#account-management) - [Getting Started](https://kb.voiply.com/home-phone-service#getting-started) - [Kids Phone Service](https://kb.voiply.com/kids-phone-service) - [Business Phone Service](https://kb.voiply.com/business-phone-service#main-content) - [Starter Plan](https://kb.voiply.com/business-phone-service#starter-plan) - [The Essentials](https://kb.voiply.com/business-phone-service#the-essentials) - [Premier Plan](https://kb.voiply.com/business-phone-service#premier-plan) - [Number Parking](https://kb.voiply.com/number-parking) - [Internet Service](https://kb.voiply.com/internet-service) - [Online Fax Service](https://kb.voiply.com/online-fax-service) - [Premium Add-ons](https://kb.voiply.com/premium-add-ons) - [AI Receptionist](https://kb.voiply.com/ai-receptionist) - [AI Assistant](https://kb.voiply.com/ai-assistant) [![Chill listening crop-3](https://kb.voiply.com/hs-fs/hubfs/logo_1-removebg-preview.png?width=60&height=24&name=logo_1-removebg-preview.png "Chill listening crop-3")](http://www.voiply.com) 301 Grant St #270, Pittsburgh, PA 15219 [mailto:support@voiply.com](mailto:support@voiply.com) Copyright © 2025, Voiply, LLC