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Guide to Porting Your Number Away from Voip.ms

Porting your number away from Voip.ms is a straightforward process, but you’ll want to make sure you have the right account information before submitting your request. This guide shows you where to find everything and what steps to follow to avoid delays.

Understanding Your Voip.ms Setup

Voip.ms uses different carriers depending on the type of number you have. Your account may be structured in one of two ways:

  • All numbers under your main Voip.ms account

  • Numbers assigned to sub-accounts, each with its own business details

If you use sub-accounts, you may need to submit separate port requests for numbers belonging to different sub-accounts.

What You’ll Need

1. Company Name and Service Address

Located on the top-left corner of your Voip.ms invoice.

2. PIN Number (only if you created one)

You can check this under:
Main Menu → Account Settings → Security tab

If no PIN was ever enabled, you don’t need to provide one.

3. Account Number

  • Found in the Voip.ms portal

  • Not listed on invoices

  • If no PIN is set, an account number is usually not required to port out

4. Phone Numbers

You can find all your numbers:

  • Inside the Voip.ms portal

  • On your Voip.ms invoice

Make sure you list all the numbers you want to port.

How to Send Your Port Details to Voiply

Once you have your information ready, you can submit it to the Voiply porting team:

  • Email: porting@voiply.com

  • Live chat on our website

  • Or submit your port when logged into your Voiply account

How to Update Your Port Request

If you already submitted your port request and need to update any details, you can do that directly in your Voiply account.

Here’s how:

  • Log in to your Voiply account

  • Go to Porting

  • Select the port request you want to update

  • Edit the details (address, PIN, account number, documents, etc.)

  • Save your changes

For full steps, follow this guide:
https://kb.voiply.com/how-to-check-and-update-your-port-request

What to Expect During the Process

  • Porting typically takes 3 to 5 business days

  • You’ll receive email updates as your port moves through each stage

  • You can monitor your port status anytime inside your Voiply account portal

Takeaway

Porting away from Voip.ms is simple once you have the right information. Gather your account details, submit them to Voiply, and keep an eye on your portal for updates. We’ll keep you informed every step of