Voiply FAQ: Affordable VoIP Plans and Features, for Home & Business Users
Voiply is a provider of affordable and reliable VoIP (Voice over Internet Protocol) services for both residential and business customers. Below are some frequently asked questions about Voiply's offerings:
1. What is VoIPly, and how does it work?
An internet connection is required to use VoIPly's phone service. Unlike a true landline phone, which uses physical phone lines, it operates through VoIP (Voice over Internet Protocol), which relies on the Internet to make and receive calls. This means that Voiply does not use cellular towers for its services. VoIPly provides high-quality calling for personal or business use at lower costs, advanced features, and greater flexibility. If you don’t have internet, let us know—Voiply also offers internet service/packages to ensure seamless access to our service.
2. How much does VoIPly cost, and what plans are available?
VoIPly offers flexible pricing plans to suit different needs. We provide affordable options for both personal and business users, with features like unlimited calling, voicemail, and advanced call management tools. Residential starting at $89.95/annually or our starter business $59.50/annually. To see the complete cost, please visit our website: https://www.voiply.com/
3. Can I keep my current phone number if I switch to VoIPly?
Yes, you can keep your current phone number when switching from other landlines such as AT&T or other phone services to VoIPly. This process, known as number porting, will be handled by VoIPly to ensure a smooth transition without losing your number. The porting process typically takes 7–10 business days.
4. What equipment do I need to use VoIPly?
VoIPly provides a free adapter for residential service, allowing you to connect your existing phone. For business use, you’ll need a VoIP-compatible device. You don't need any special equipment to set up our services. It typically works with your current internet setup, so there’s no need to purchase a separate router. However, if additional equipment or a compatible router is required, we can provide one. For more details, please contact our support team or visit our website.
5. Is VoIPly reliable, and what happens if the internet goes down?
VoIPly is built for reliability and call quality. In case of an internet outage, we offer call forwarding to a backup number (like a cell phone) to ensure you don’t miss important calls.
6. How is call quality with VoIPly?
We prioritize call quality by utilizing advanced technology to minimize latency and ensure crystal-clear sound. As long as you have a stable internet connection, your call quality will be excellent.
7. Does VoIPly include features like caller ID, voicemail, call forwarding, and conferencing?
Yes, VoIPly includes a variety of features, such as voicemail, call forwarding, call waiting, caller ID, conferencing, and more, at no additional cost.
8. How easy is it to set up and use VoIPly?
Setting up VoIPly is simple and user-friendly. Most customers are up and running within minutes using our step-by-step setup guides and plug-and-play devices. Our support team is also available to assist if needed. For a quick visual guide, check out our setup video here: How to Set Up VoIPly.
9. Is VoIPly secure, and how does it protect my privacy?
VoIPly takes your security seriously. We use encryption and secure protocols to protect your calls and personal information, ensuring privacy and peace of mind.
10. What kind of support does VoIPly offer?
VoIPly provides 24x7 365 days a year responsive customer support through multiple channels, including phone, email, and live chat. Our team is here to help you with setup, troubleshooting, or any questions you may have.
11. What should I do if my phone is not working or says a "not registered" message?
Check Connections and Internet: Ensure all cables are securely connected, and Verify that your home internet is online. Verify IP Address and Restart Adapter: Confirm the device is receiving an IP address and restart your VoIPly adapter and wait 5 minutes. Check Adapter Lights: After 5 minutes, ensure all three blue lights are lit on the adapter and test. If the lights are not on, proceed to the next step. Disable SIP ALG: Follow the steps in this article to disable SIP ALG.
12. Does VoIPly support SMS?
VoIPly supports sending and receiving SMS messages through our VoIPly Mobile app, available for both personal and business use. This feature allows you to send texts just like your primary phone number. For number parking services, our SMS to Email feature enables you to receive text messages sent to your VoIPly number directly in your email inbox. Please note, this only supports incoming messages; you won't be able to send or reply to messages using it.
13. What is the Starter or Solopreneur Plan?
VoIPly's Starter Plan offers unlimited calling within the U.S. and Canada for $5.95 per month. Features include mobile app access for business calls, single-user support, a free local number (new or ported), voicemail-to-email, and text messaging using your business number. Ideal for solo entrepreneurs seeking a professional communication solution without minute limitations.
14. What is the make and model of the Voiply Compatible router?
For optimal performance with VoIPly services over T-Mobile's Home Internet, we recommend using the GL.iNet GL-SFT1200 Opal Router.
15. Can I use Voiply anywhere?
Yes, you can use VoIPly's services anywhere with a stable internet connection, including in your apartment, basement, office, or while traveling. VoIPly's mobile app allows you to make and receive calls on the go, ensuring seamless communication across various locations.
16. How long is the delivery of the adapter?
Orders are processed promptly, with delivery typically within 3–5 business days.
17. How do I get a local or toll-free phone number?
To obtain a phone number with VoIPly, visit our website: https://www.voiply.com/ to select a suitable plan. During setup, choose a local or toll-free number in the United States and Canada. Please note that toll-free numbers are only supported in the business plans. After completing your order, VoIPly will activate your new number and provide setup instructions.
18. I need a landline. / Is this a landline phone? / I'm looking for a simple landline service; just pick up the receiver when it rings and talk.
For a reliable and affordable landline solution, consider VoIPly, a trusted provider of Voice over Internet Protocol (VoIP) services. Plans start as low as $8.95 per month. Setting up a VoIPly landline is simple—all you need is an internet connection and a VoIP adapter, which VoIPly can provide. With Voiply, you can even use your existing analog phone (AT&T, VTech...) with the service by connecting it to a VoIP adapter, so there’s no need to purchase new equipment. This allows you to retain the simplicity and familiarity of your current phone setup while benefiting from the cost savings and additional features of VoIP. Aside from phone service, Voiply also offers internet so you can have both landline and internet service.
19. Is the service available in Canada?
Yes, the service is available in the US and Canada.
20. I am having issues signing up for the service.
If you're having trouble signing up or placing an order, make sure all required fields are filled out correctly, including your name, email, address, and payment details. Refresh the page, clear your browser cache, or try using a different browser if the issue persists. Verify that your payment details are correct and that your payment method is supported. If problems continue, there may be a temporary system glitch, so waiting a few minutes and trying again might help. For further assistance, contact customer support with details about the issue, such as error messages or where you're encountering difficulties, and they’ll help you complete your order.
21. I need help with logging in. / Unable to login or access my account
You can access the detailed article on how to log in to your Voiply account by visiting this link: How to Log In to Your Voiply Account.
This article provides a step-by-step guide for logging into your account, including using your credentials, social login options, and troubleshooting password issues.
22. I cannot receive calls. / I can't call my home phone. / My incoming calls go to voicemail.
If you cannot receive calls, please refer to our detailed troubleshooting guide here: Troubleshooting: Unable to Receive Incoming Calls.
23. I Cannot Call Out or Make Outgoing Calls
If you're unable to make outgoing calls using Voiply, this could be due to several reasons such as incorrect dialing format, network issues, or account-related problems. To resolve this issue, please follow the step-by-step guide provided in this article: Resolving No Outgoing Calls with Voiply.
24. How do I change my phone number?
To change your phone number, please contact our support team. They will assist you in updating your information securely.
25. I can't make international calls. I get busy signals.
If you’re unable to make international calls and are only getting busy signals, you can troubleshoot the issue by following the steps outlined in this article: Troubleshooting International Calling Issues
26. My phone is ringing. But when picking up there is no sound/audio for incoming and outgoing calls.
If your phone rings but there is no sound during incoming or outgoing calls, the issue may be caused by the SIP ALG (Session Initiation Protocol Application Layer Gateway) feature on your router. SIP ALG can interfere with the proper routing of VoIP packets, often resulting in no audio during calls.
To resolve this issue, you should disable SIP ALG on your router. Please go to this article: https://kb.voiply.com/how-to-disable-sip-alg-for-voiply-home-users for detailed instructions.
27. What Should I Do If My Phone Does Not Ring When a Call Is Received?
If your phone isn’t ringing, Ensure the ringtone volume is up, Do Not Disturb (DND) is off, and calls aren’t forwarded. Check your internet connection and disable SIP ALG if enabled (guide). Verify your VoIP device is registered, updated, and rebooted. Use a different phone or device to rule out hardware issues.
28. Are there any added taxes or fees for Voiply services? / What's the cost with taxes and fees?
Taxes and fees are added to the service fees for all Voiply services, including residential, business, and other offerings. These charges are determined based on your zip code and location following local, state, and federal regulations. The exact amount varies depending on your geographic area.
For a detailed breakdown of the taxes and fees applicable to your service, visit:
Voiply ensures transparent billing to help you clearly understand your total costs.
29. Need help with return or returns process
To ensure a smooth return process for your Voiply device, please follow the detailed instructions provided in the link below:
30. Does Voiply rely on cellular towers? / Who's tower is Voiply using?
Voiply is a Voice over Internet Protocol (VoIP) service provider that enables users to make and receive calls over the internet, rather than through traditional telephone lines or cellular networks. This means that Voiply does not rely on cellular towers for its services.