Calling 988
All Voiply users assigned a US phone number can reach the National Suicide Prevention Lifeline by dialing 988. The Lifeline is also still reachable by dialing 1-800-273-TALK (8255).
10-Digit Dialing for US Calls
All Voiply users assigned a US phone number are required to dial 10 digits (area code + telephone number) for every call, whether local or long distance.
Why is 10-digit dialing required?
To make sure 988 routes correctly to the Lifeline, the FCC requires all phone providers to use 10-digit dialing nationwide. This prevents any local number starting with 988 from being accidentally routed to the Lifeline instead.
What you need to do
- Dial the area code + telephone number for all calls
- Update any saved contacts, customer records, or call forwarding settings that still use 7-digit numbers to include the full 10-digit format
What stays the same
- Your phone number and area code
- Emergency and special service numbers (911, 711)
- Domestic and international calling rates
Need help?
If you have questions, contact Voiply support at support.voiply.com. You can also visit the FCC's website at fcc.gov/suicide-prevention-hotline for more information.